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Jim Shorkey North Hills Chrysler Jeep Dodge Ram

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (41 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (41 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Shorkey North Hills Chrysler Jeep Dodge Ram from DealerRater.

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Great experience

I found a new Ram truck I liked from their website and gave the dealership a call, after speaking with Keyshawn we setup an appointment to visit later in the day. Keyshawn explained a lot of the vehicle details on our test drive. The buying process didn't take long, they gave an honest value for my trade and a great price on the new truck. The whole process was quick and easy. Love my new ram Longhorn, thanks Jim shorkey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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AWESOME EXPERIENCE!

This is my 4th vehicle purchase from Jim Shorkey Auto Group and George Barnes. I have had great experiences each time. George knows the products and makes buying a vehicle a great experience. He shows he cares. I wouldn't go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the loyal business! We really appreciate you!

Sets the standard

Not a problem buddy. Just posted it. Here's a copy. Jim Shorkey, North Hills sets the bar for customer experience. The standard that Cody and Monty set for their team is second to none. From the moment I reached out with a question, Mike Malarkey was responsive, extremely considerate of my schedule and working to meet my needs. He is the best! Mike is amazing and makes the process very smooth. Mike and team go above and beyond for their customers. The entire process was seamless and very pleasant. The attention to detail and knowledge of vehicles by Tim is unparalleled, capping off the entire car buying experience. Thank you all!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

So happy to hear you enjoyed your experience! Thank you so much for the awesome feedback!

2021 Jeep Grand Cherokee 80th

Without question one of the easiest car buying processed. Keyshawn was perfect. Answered all my questions. Got the financing I needed and had me in and out of the dealership in no time. This is the second lease I’ve done through Jim Shorkey. I won’t consider going anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the awesome feedback! Please let us know if there is anything else we can help with!

Stay away...terrible customer service

I would never buy from them again. Stay away from Wade. Unresponsive to issues and only cares about you until the sale is complete. I paid for something I still have not received 3 months later, and Wade (who sold it to me) just punts me to other people after saying he would be sure it was taken care of.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buy here for a better experience!

I purchased a RAM 1500 last night from Jim Shorey Auto Group in the North Hills (by Ross Park Mall.) Keyshawn Dorso was my Sales and Leasing Consultant and make the buying process easy. He eventually showed me multiple trucks before settling on my purchased vehicle and was patient with my requests. I HIGHLY RECOMMEND him and Jim Shorey if you are looking for a less stressful, more pleasant and ultimately successful buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Horrible experience

I was trading my car in, they wanted to give me way below Blue Book value. Tried to bully me into a payment I could not afford. I said no, they were extremely rude and threw my keys back to me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Elizabeth, sorry to hear you left feeling the way you do and that this was your experience, but that is certainly not the way we do business. Please reach out to our GM, Mike Engle, to discuss this. His cell is 571-435-0075

Terrible experience!

Went in to look at Jeep Wrangler. Sales manager tried to bait and switch posted website price, as the lease price, adding 4,000 to buy price posted on website. Ran credit without permission, before even talking to me about price, and offered ridiculous credit rate. Very low initial offer for trade, 4000 lower than other dealers. Feel bad for salesman, at posted price, very likely to buy. would not recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Great customer service!

Had a wonderful experience with Marco Lopez! Found just the right car I was looking for he explained and answered all my questions very well and was working awesome with my family and I! Would definitely recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the awesome feedback! We really appreciate it!

Very Satisfied Customer!!!

I purchased used a Jeep Cherokee Friday 6.5.20. My salesman is George Barnes. I was very pleased with the entire process of purchasing and financing the car and trading in my old car. George made the afternoon go as smoothly as possible. I never felt pressured with any of the details. I want to thank George and the manager Mike for a very pleasant day. The car is great and all the information I was given about it is great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

So happy to hear! Thank you so much for the awesome feedback along with the business! Congratulations on the Jeep!