Keating Honda

Very friendly knowledgeable and professional. Worked hard to find the exact car I wanted and succeeded (Why write nine more words when enough is enough?)

I looked at a pick up truck online and it had a price of 36,000 and when I asked to look at the itemized sales sheet it had a bunch of mark ups for things that should not be on their like paint protection, windshield protection, and anti-theft. It end up being about $2500 more than what was listed on the Internet. This was for a used car

Great work from Ryan. He did all that was needed to fairly trade in our 2010 vehicle for a new and beautiful CR-V van

Horrible experience. Tried to buy a 2021 Honda CR-V EX with 16k miles yesterday, November 17, 2023. Internet price was $26,995. Test drove it. Window sticker was $30,995 with additional $3000 for Apex add ons, for a total now of $33,991. I told preowned sales person "Brett", internet price was $26,995 not $30,995. "Really? They must have slashed internet prices overnight". “Really Brett, you're going with that story! I was born at night, but it wasn't last night!” Lots of back and forth between Brett and Sales manager Rodney, typically car sales garbage. Told Brett I was leaving to look at a 2021 Touring at Gillman Honda. "What can we do to get you to buy this vehicle today?" "Honor you published internet price and remove all the Apex add ons". Brett goes back to sales mgr Rodney, Brett comes back "Good news, we removed all the add ons but the $499 windshield protection." My response "Tell Rodney I wasn't up for this type of runaround, and tell Rodney's boss he just lost a $27k sale over $499 Apex windshield up-charge, and I don't ever want to do business with Keating”. An hour later, I purchased the Touring CRV from an Ex-Marine, Robert Z, at Gillman Honda. Gillman was much better to do business with. Ask for Robert Z, awesome human being, great salesman, and a pleasure to work with. On the way to Gillman, I received 3 different texts from Brett, Rodney and Internet mgr "Come back! Good news, we won't charge for the Apex windshield coating”. Seriously, I'll never set foot in Keating again!

Dealer refused to accept my financing, They force you into buying overpriced extras, arrogant salesperson. Found better price with another closed by dealer, with a more friendly treatment and accepted my financing. I'm very glad I did not go with them.

I’m not happy. I purchased an Alpha extended warranty to cover a 2016 Honda Civic LX I purchased in August, 2023. After driving the car awhile, I started having trouble with the steering locking up. I could barely pull over to the side of the road. I turned off the engine. I restarted the engine and the steering started working again. I took the car in to Keating to have it checked out on 10/26/2023. I got a call from Mark telling me the repair would be over $600 and my warranty would not cover it. I paid for the best Alpha warranty and it would not cover my first claim with them. I feel cheated and ripped off by Brett Bailey for selling me a worthless warranty. I had to pay for the repairs out of my pocket. What good is that so called warranty if it doesn’t help me when I need it?

I would drive across America before buying a car here. They first told me they had the car I was looking for in stock, showed up and no car. Then when one that I wanted showed up they called me, looked good then said it was going to another dealership for a dealer trade. Then doing numbers they add every protection they can add and say well most people get this, then try and keep it in the deal. 3rd going back, they pretty much said, everyone else is added the opinions so we are not taking them off. Would not work with me, lied to my face and just not a very good experience. Worst dealer experience I have ever had.

Beware!!! Internet advertised price, with a stock number, is $7,000 above at closing. Current add says about $31k but the write up at closing is $38K. BOOO!! There is $7,000 mark up even with inventory in stock. $7,000 takes the fun out of the deal. I walked and am ordering online.

We needed to trade in a truck that was having multiple issues. Keating Honda amazed us with a great deal and able to trade for a beautiful Honda. We will always return for our future car needs. Thank you, Ryan, Brandon, and Thomas! Y'all ROCK!!!

Great customer service my tires messed up and they wore awesome enough to replace them for me I would definitely recommend this place and would go back .