Mark McLarty Ford

Working with Alex was the best experience, so we traded and purchased two vehicles today.

Great sales man and very knowledgeable of the vehicles, great explaining the numbers on the trade in and the vehicles we are buying!

UPDATE 2.28.25 I finally got my car fixed on my own doing- my husband & I picked up my car on 2.6.25. We met with Tammy Dick the Guest Relations Manager in 2.6 the day we picked up my car. She told my husband & I that they would reimburse us FULLY for my starter for my car. I sent her a receipt showing that we purchased a starter for my car- $329.99 plus tax- $398.75, funny how I received the check on 2.26 for $199.37. I messaged her & kept trying to call her to ask why I didn’t get a full refund- she’s now saying that she would try her best to even get me a refund for the starter. That was NEVER the case. If it had been I wouldn’t have walked away with being okay with something like that. She has now ghosted me- I can’t get anyone to call me back. How is it that I’ve spent close to $30,000 for a 2023 Bronco Sport and I’ve had this much problems??? When I first left this review she called me & asked me to take it off & how they could make this right? My response was to pay my sales tax on my car since I had to go over two weekend without a vehicle and was still having to make payments on my car- she laughed and told me to have a good day. Funny how they have responded to everyone on here but my review. If I could give no stars I would I a heartbeat. I bought a 2023 Big Bend Bronco Sport from here- it had 38,000 miles on it when I purchased it December 10th 2024. Friday January 31st it started making a horrible sound so I called my sales man right away- he did help and made the buying process easier but the General Manager John wasn’t any help. I had my car towed to the dealership on Saturday February 1st, I made it known that I would need a loaner due to only having my car so I could get back & fourth to work. Monday rolls around and I haven’t heard anything from anyone so I start calling the dealership & am told that I’ll get a call back. 4pm rolls around and still hadn’t received a call so I call again & am told they do not have any loaners available & I’m out of luck. I dealt with this issue until 7pm on Monday & was told that I would hear from a manager on Tuesday. Tuesday rolls around and I still haven’t heard anything from anyone so I call the dealership and ask to talk to a manager. I am then transfer to the General Manager and am told I will have to pay for any damages that aren’t covered until the PowerTrain warranty & the diagnostic fee. I just made my first payment on this car on January 24th, I put down $1000 when I signed to get this car and I still have to pay my sales tax which will be around $1100. I shouldn’t have to pay for anything that happens to this vehicle considering I have had it less then 2 months!! I’ve only put 1000 miles on it since I’ve had it. When I got the car I wasn’t even given the master key so I couldn’t actually use anything in the car for a week due to the MyKey having a child lock on it so I had to go back to the dealership the following week to have a new key made(I live an hour & a half away). Do not buy from this dealership. I will now be picking up my car from their dealership & sinking more money into it then what i should since they aren’t helping and telling me I will have to pay an additional $1000 to get my car up and going again. I WISH I had looked at the reviews before going there. Save your money, they aren’t worth it. Once again my salesman was great- I hope he finds a different dealership to go to!

Tried to purchase a truck for 3 days I found on car gurus. Very slow and not responsive, asked for them to take a deposit and they didn’t. The next day they told me someone was in the showroom looking at it. I said I want it!! Very unprofessional and then Ronnie stopped taking my calls or texts. Didn’t have the xxxxx to tell me it sold.

They responded to my initial query but when I told them my financial situation they stopped communicating with me.

Stopped in earlier to replace a battery that is still under warranty. But they gave to worst reasons on how they could not honor the warranty. Like how I need to bring the battery up there with it being in the car. The battery is DEAD. How am I suppose to start it to get there? Then she asked how many miles the car had. I told her about 85k and she told me the warranty was on good up to 35k. But she had no clue how many miles had been driven since the battery was put in.

I absolutely cannot brag enough about how amazing everyone was! Best truck buying experience I have ever had! Thank you so much!

Every one was helpful and courteous. Dealership is very well kept also. Very good experience overall. I’ve purchased 17 vehicles to date and Alex Womack is one of the best salesmen I’ve ever dealt with. He knows his vehicles and there is no merry go round mess with him.

We never had any doubts about the vehicle my daughter wanted or what it was going to take for her to drive it off of the lot. Alex was upfront & honest & was a pleasure to work with.

A big shout out to Alex for being a very personable sales agent. He was excellent in his knowledge and friendly interaction with us on the purchase of a used vehicle. Thank you for making this an easy transaction.