JoelsCarz.com

First of all no one wore mask. Wanted to wait to do paperwork until repairs were made but they refused to do repairs. Any deal that was made by my salesman the manager vetoed. Spend more time running back and forth to manager which was very frustrating. Salesman acted like he didnt know what he was doing, very unproffessional. They will tell you anything you want to hear and not deliver on promises. The whole buying process was very stressfull. Insisted on taking care of fianancing but Iam still left with going to my credit union to work out details of loan. It seems like I am double doing everything they promised to take care of. They are very shady so buyer beware.

Joels Carz in Flushing, MI states in their business description that "All vehicles are safety inspected and ready for delivery." We bought a car from Joels Cars recently. We made a next-day appointment to view our potential new car. When we arrived, we were disappointed to see that the car had not been cleaned prior to our visit. We were also disturbed that in spite of our Governor's Executive order requiring masks in places of business due to COVID19, no one at this place of business was wearing a mask. We wore our masks. We were at the dealership for over 6 hours because on the test drive, the emergency brake was not working, and the car's cruise control was found to be non-functional. We thought the brake was something we might have to repair, but the cruise control was a deal breaker. They assured us they could fix it while we waited. We waited while they "worked on it," being informed every hour or so that the vehicle was almost ready to go and would we like to complete the paperwork while we waited. No, we wanted to drive the car to confirm that it was fixed before we signed a check or a contract. Well, closing time finally arrived, and we were promised a fully functioning car would be delivered to us upon the completion of the repair if we really wanted to buy the car. We bought the car. We drove home (2 hours). One weekend and 3 business days later, the car arrived at our home. The cruise control worked. On the day after delivery of the car, the tire warning light came on. A check of the tires showed all low by 10 pounds, so we topped them off. The light stayed on. Then the next day, the check engine light came on and the tire light started flashing. It took a week (we stopped driving the car during that time) to get an appointment at our local service shop. During that week, it rained. That's when we discovered that the seals on the T-Tops and doors were bad so when it rained outside, the electronics on the dash and the flooring on both sides got wet. When our mechanics inspected the car, they found that the tire sensors had all been removed, the entire emergency brake apparatus had been removed, the door and top seals needed replacement, and the engine thermostat needed to be replaced, making the total cost of repair almost $2000. In subsequent conversations with the service manager regarding the inadequacy of their "safety inspection" and road worthiness of their product, we were informed that all we had to do was bring the car back to their shop and they would make it all better for only $500. Well, she's expensive but we like her so we did not fall for that one. We would like to suggest that you bring your own mechanic when you shop at Joels Carz.

Johnny the salesman did a great job. The items I noticed that needed attention were repaired by their mechanic Justin that provided detail of the work performed. I had the vehicle checked over by my mechanic and everything checked out in good safe working condition.

I purchased a 2009 Chevy impala from here. The salesman spoke with me and understood that I would need a car that could last through lots of travel and last until the end of college. He used my lack of car knowledge to sell me a car that never ran well and died 3 years later. They only care about making a quick buck and don’t care about the quality of the cars selling. 0/10. Do not recommend. Go someplace else.

I recently bought a car from JoelsCarz in Flushing, MI. The staff was courteous and knowledgeable. They let us test drive the vehicle after the test drive I pointed out that the drivers side mirror was flopping around like a flag in the breeze and the salesman said they would take care of that. We negotiated a fair price and closed the deal. While we were talking they took the truck and I thought they were fixing the mirror. We finished and had our picture taken in front of the truck with the salesman and we were on our way. On the way home we noticed the mirror was still in the same floppy condition. I email the salesman when I got home and he responded that because they had given me a price reduction on the truck they could not cover the repair (retail on the mirror is more than $300 labor). I don’t remember ever hearing that part of the conversation. Vehicles in the dealership are labeled “as is” but when a representative of the dealer said they would fix it I expect it would be done. I did purchase a service contract for the truck and felt that would have helped compensate for the discount. They did claim they were taking a loss on the vehicle, but I took that with a grain of salt. I got a good truck at a good price. It is unfortunate that the mirror situation plays into the legend of the “Used Car Salesman”.

My salesman Carlos was very diligent in getting everything taken care of for me, including volunteering to drop off my Ford lease vehicle and take care of payment to dealer. I never felt pressured at any time including reviewing the extended warranty.

Very friendly staff. I was treated well during the whole buying process. I felt comfortable with Sarah my sales lady...they made the whole buying experience great..

We had everything set up to start financing a truck we had test drove. We were supposed to receive a call the next day with what the next steps would be. There was no phone call, and on calling them they said they had decided to keep the truck at the dealership.

Great service! Wonderful experience. Took great care Of us. Have purchased two vehicles from them. Will be shopping there again for our daughter soon. Great place!

So this is the first time hearing my part is actually backed ordered cause on the phone after I had to call I the customer had to call you guys and ask where my part is so after doing your guys jobs and asking for my part you now tell me it's back ordered well the service guy only said it takes a while (two months) to get there so excuse excuses lies on lies nothing like a bunch of ppl taking money from others and not giving a care in the world about after getting the money. Also funny this is the most contact I have gotten from you guys when I after I post something negative about ya.So after previously posting I just got the most rude call from these guys. Also no I will not take the post down neither of these coming ones for that fact. But I'll be even more descriptive to those who do come across this so called dealership. So before the purchase of my truck I noticed the light covers were missing and asked about them and they didn't explain why they were but said they'll get that takin care of right away. Well two months never heard a word from them, so I called and asked and they still didn't have them TWO MONTHS but two more weeks and they had them went to get them put in took FOREVER 1.5 hr in which I sat there and they put only one in ONE so still didn't hear from them about the second one been another month so o called the other day of which I posted and my SALES PERSON didn't have a clue where it was so not very happy it should not take this long for a light cover that they said they would take care of. But it seems common my employee I work with his TRANSMISSION went out in his car after buying from them and they did nothing but give a run around and it's pathetic to do so. But after two months he finally got it back but after going through xxxx with them he will not go back either. This is not the place to buy a vehicle go somewhere else!!!!