Kendall Ford Lincoln of Anchorage

As my first time ever writing a review, I can honestly say that I had an outstanding experience at Kendall Ford. Purchasing a new vehicle was quick and simple. The sale rep I had was extremely helpful in guiding me through the details of the vehicle, phone apps, and paperwork. I couldn’t have asked for better service!

The Service is Horrible here. Do not do business with these people. I got an appointment 3 months from the date I called because they said they were backed up which I can understand with the current situation. However, when it was finally my appointment day, I dropped off my car. ( Lincoln MKX). It was for a regular service and to check for minor seat issues and sealing issue. Chris, the service advisor told me it would take them 2 days to finish the work. 3 days later, I called to check the status after not receiving a call from them. He told me that they had not even looked at my car, so it was just sitting in their bay collecting dust while I was struggling to get around to work for those 3 days. Then he tells me that he will call me on Monday and promised to get my car in on Tuesday ( Today ). It's 5:00 pm and I have not heard from him since last Friday. They are probably ignoring me because it was my last complimentary Service since the car purchase. I will gladly go else where and Pay for service then to deal with these guys again. Very Disappointed. AGAIN, DO NOT DO BUSINESS WITH THIS DEALERSHIP.

I loved customer service and kindness of the buying services also.

Extensive/expensive service work scheduled for F-150. After the service techs had looked at it, I didn’t receive an update or final estimate review of work needed from my Service Advisor until I had left multiple messages for him to return my call. I then contacted the service dept manager after another couple days of hearing nothing. It is now over a week past the projected completion of work and over two weeks after I had dropped it off for them to begin work and over a month after my scheduled service appointment. The service manager has given me updates but has given me no less than (6) delay reports and new projected completion timelines. She/they have not met a single one. I will not be returning for any parts or service from this Anchorage Ford dealership. I get better service off of eBay and Amazon and will drive to Wasilla if any future work if needed from a dealer mechanic. Their business model would even be unacceptable for them if they had service needing done. Worst service and management in my 54 years.

Service appointment booked two weeks prior to have another vehicle key made and programmed as well as recall work. Dropped off vehicle. Went to pick up vehicle 24 hours later, no key made because part not in stock. The key was in stock when the appointment was made but the service dept. did not hold the part for the appointment. Not Happy...

I have been buying Fords and Lincolns from this dealer since 1982. Originally Cal Worthington Ford and recently Kendall Ford Lincoln. We are a Ford and Lincoln buyers. Nothing else matters. In the past year I negotiated on buying two separate Lincoln vehicles. It just did not seem to work out. So I decided on ordering a vehicle. In January, 2020 I went online to ford.com and proceeded to build our Ford Escape Titanium Hybrid. Since we live in Alaska prior hybrids have not done well here and you couldn't find one here. Ford or Lincoln. Was looking for better gas mileage and a nice smaller SUV. Well it was just last week 5/6/20 that we went down and purchased our car. With the current health crisis everything went well at the dealership and after 4 hours we drove it home. Very well made. We will keep our fingers crossed as we are the first couple to order a hybrid thru Ford in Anchorage in a long time.

We made an appointment to see a specific vehicle, and I appreciated that they had made arrangements to bring the vehicle from a different location for us to see. We showed up at appointment time in the afternoon to find out car had been sold that morning. I understand that they aren't going to turn away a sale because there may be another potential buyer, but a two-minute phone call or text could have saved us the trip.

The lack of communication between departments is frustrating. The wait times for appointments can be unbearable. The only good experience I have had was buying the vehicle. Every appointment I’ve had since with either the service department or quick lube has been a fiasco. The last two visits have been especially frustrating. I’ve had issues with the door latch assembly. A common problem I’ve seen in ford forums. In January an extended recall warranty was issued to cover the problem. I made An appointment to address the recall and to get an oil change at the same time. The next available appt was 6 weeks out!? No idea why such a long wait. So I made the appointments for mid February, oil change qppt time was 7am, and service appt for recall was set for 8am. In all actuality, those are not appointment times, but rather the time Kendall starts receiving vehicles. So when I called at noon to inquire about my vehicle, I was informed it had not been seen by the service tech yet. And the oil change had not been done either. The man from service said they were really busy and assured me he would get my vehicle looked at. By 330pm I called again. After a long hold to speak to the service guy, he places me on hold to check on my vehicle. Another long wait on hold, he returns and said it had not been looked at yet and asked if my vehicle could remain overnight. I was not prepared to be without my vehicle so I said I would pick it up. Upon picking up, the service guy apologized for them being busy and not being able to get the work done. He notified me my vehicle had been vacuumed. Great, So in more than 8 hours, they have accomplished vacuuming. I’m certain the service guy could see my frustration and disappointment. He also assured me that he would call me with the next available service appt. He did not call. Weeks later, I’ve since gotten an oil change else where. And upon inspection they’ve informed me of a leak coming from the t-case. Which will be an issue I have to resolve with the dealer service dept since it should be covered under my extra care warranty plan. So now it’s been over seven weeks with no call back from service to reschedule. I make the call first week of April and set an appointment with an availability the following week. I was hopeful since the wait time was much better than the previous appointment that ended with no results. This appointment, I make clear that the leak will be priority for me to have diagnosed. Since I’ve lived so long with the door latch problem already, that is not as concerning as a leak from a major component. I am hopeful that both issues can be addressed in one day but stress the fact the t-case leak was priority to me. I decide to call and check on status about 2pm. My vehicle having been there for 6 hours now, I was hopeful it may be done. I was not able to reach the service man, but left a message for a call back. After another hour, I call again. The woman who took my call was very helpful and said the service guy was finishing up with a customer and would call me back to talk about the estimate. Panic setting in, I’m thinking, estimate? This is clearly a problem that would be covered under my warranty. After a worrisome wait, 30 min later I get the call. He says that he has to take a look at my warranty info and get all the paperwork processed and will call me back after he’s taken a look. So I figure, he had an estimate all ready to give but then realized it was under warranty and needed to do the corresponding paperwork. Ugh. I ask if the recall work was completed at least, he said no, it hadn’t been done because I stated the leak was my priority. I’m trying to keep my calm but he could tell I was upset. About 15 min later, he called and says that there shouldn’t be any issue with it being covered under warranty, but he will need approval from head quarters since it is a costly repair. And he doesn’t expect to get an approval today, being in alaska and head quarters being in the south. He states that he may need additional photos to provide for approval, so I need to leave my car overnight to ensure approval is made. He also stated that ford requires additional connecting parts to be replaced when fixing the t-case. and he has to see if all the parts are available. So he wants to keep my vehicle, with no real idea if the work can be accomplished tomorrow. He will need to wait for approval, and check to see if parts are available. And he could let me know first thing in the morning. I pressed for a call back tonight. In hopes of keeping communication going and not to be forgotten again. He did call, but didn’t have any new details to share about having parts in stock or needing to order them. He did say if the work gets approved, and if it will take longer than a day, then they will have to provide a rental. Which is something I already knew. These past two experiences at the service side have been nothing but a headache. I’ve lost two full days of having my vehicle so far. With nothing but a vacuuming accomplished. And I don’t expect the recall work or the warranty work to be accomplished by tomorrow either. I’d be super surprised if it gets finished by the weekend. But I will keep my expectations low from now on. Thanks for keeping expectations low Kendall.

I brought my 2012 Ford Focus in on 4/10/2020 due to shuttering. I was informed that my car had a clutch failure but the extended warranty I was never informed about had expired. The associate, Chris Chapman, said he needed to get ahold of my warranty company(United Car Care) to see if they’d cover it. They kept my car over the weekend. I was informed Monday that the warranty wasn’t going to cover it. I told them to not do any work to the car and I would come get it. I was never quoted a diagnostic fee nor did I approve the additional $132 of exploratory work they did. According to my invoice, I approved extra work at 6:45 pm which would have been after my car was picked up and the department was closed. Chris Chapman did not disclose the estimate up front which the invoice claims he did, and I did not authorize any additional work to be done. Furthermore, Ford, despite going in multiple times, never informed me that I had a possible issue and an extended warranty covering it was expiring. I never even received a notice in the mail. They knowingly sold me a car with a faulty part, didn’t notify me, then charged me for work I didn’t authorize.

Purchased a used 2018 f350 for over $65,000 with a bumper to bumper warranty. Truck dies and won’t start when it gets wet. According to them it has a leaky windshield that is an aftermarket part that is getting the computer wet and causing a short. They will not cover this major issue under warranty. I would not recommend any person to ever buy a vehicle here.