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Audi Columbus

(196 reviews)
Visit Audi Columbus
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 9:00am–6:00pm
Tuesday 9:00am–6:00pm 9:00am–6:00pm
Wednesday 9:00am–6:00pm 9:00am–6:00pm
Thursday 9:00am–6:00pm 9:00am–6:00pm
Friday 9:00am–6:00pm 9:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (614) 461-3704 (614) 461-3704
Used (614) 300-3134 (614) 300-3134
Service (855) 207-2190 (855) 207-2190

Reviews

(196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Columbus from DealerRater.

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Audi Columbus A+. The entire process from start to finish...

Audi Columbus A+. The entire process from start to finish was excellent. High marks for Rufus Alexander, Audi Brand Specialist. He was knowledge, informed, engaged and so professional. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchase of new Audi

Excellent experience purchasing a new Audi from Rachel Paskey. She was very helpful without being overbearing. What I liked best was the follow up and commitment to continue to be available as I learn about my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Byers Imports to purchase your new Audi! We greatly appreciate your review and your support!

Rachel was most knowledgeable when explaining the many...

Rachel was most knowledgeable when explaining the many complimentary "perks" of owning a Byers Audi. The A-3 is a most appealing car especially in it's Cosmos Blue color. The entire process was most enjoyable with Rachel playing a part in basically all aspects of the deal. 1st Audi owned and from first impressions it will not be the last! Thanks to all involved right down to the individual that cleaned/detailed the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Audi Columbus to purchase your new Audi A3! We greatly appreciate your review and your support!

Mister

Rufus is great and everything at this dealership is top notch. I would definitely recommend this place to everyone I know. Thank you very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing Audi Columbus for your vehicle purchase, Nick! We greatly appreciate your review and your support!

New Car Sales

Rachel was very knowledgable about the different makes and models. She provided great customer service and showed the same enthusiasm with all of her customers! The people in the sales, service dept, and financial group are very patient and understanding. This is our third car and I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for choosing Audi Columbus for your vehicle purchase,Charles! We greatly appreciate your review and your support!

Wasn't Looking to Buy, but Rufus and Bart changed my Mind!

Great experience at Byers Audi over the weekend. Went in just to look, as I still had a few months left on my current lease, and Bart and Rufus made me an offer I couldn't refuse. Great time to buy with so many fantastic programs and they had the car I was looking for. It had been 11 years since I bought my last Audi and I am so glad I went this route. So much car for the money compared to the competition and I am impressed with some of the extras, that BMW and Mercedes don't even offer in this class. Thanks for such a wonderful shopping experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Audi Columbus for your vehicle purchase! We greatly appreciate your review and your support!

Rachel was very knowledgeable and easy to work with....

Rachel was very knowledgeable and easy to work with. Drives nice. The color and interior are exceptional. The whole process seemed safe with the new distancing requirements.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Rachel is the best!

I stopped by Byers Audi a few months ago when I was going to the Columbus Airport. I drove a Q5 and really liked it. So, I did some research and drove it again several times, then ordered one. They do not keep a Prestige trim line in stock and it had some features I wanted that can only be had on the Prestige model. Rachel Paskey was terrific throughout the whole process. It took a little over four months from the time I ordered the car until it showed up in Columbus. But, it was exactly what I wanted with the features I wanted. Rachel made the purchasing process easy and enjoyable. The business officer with whom I dealt was also excellent, short process with no pressure to buy anything beyond the car. Rachel gave me a very thorough check out on the main features of the car. I look forward to dealing with them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service appointment

I was able to obtain service, and order a new vehicle, despite being in the middle of a pandemic, and felt safe with the dealership (few people, plenty of hand sanitizer, proper social distancing).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick and efficient service...Byers did what was needed...

Quick and efficient service...Byers did what was needed and explained if items needed done or could wait. Clearly the best interest of the customer in mind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Byers Imports, we are pleased to hear we could deliver an excellent experience for you!