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Lexus of Brookfield

(4,110 reviews)
Visit Lexus of Brookfield
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–7:00pm
Saturday 8:30am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (855) 288-7721 (855) 288-7721
Used (855) 452-8902 (855) 452-8902
Service (888) 832-9689 (888) 832-9689

Reviews

(4,110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Brookfield from DealerRater.

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The employees at Lexus of Brookfield were welcoming and

The employees at Lexus of Brookfield were welcoming and timely in their communication and coordination. Bob Hill made sure all of our wants and needs were heard and did a great job at getting us the best price. Our only wish was that the overall cost of the car would have been advertised more clearly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

Alan did an excellent job helping us find the specific

Alan did an excellent job helping us find the specific car that we were looking for.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

The showroom is museum quality and the people are very

The showroom is museum quality and the people are very informed and helpful. Bob Hill took very good care of us.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

The whole staff is friendly, welcoming, and professional.

The whole staff is friendly, welcoming, and professional.The showroom is a nice display of the various Lexus models. The salespeople are knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

Bob Hill did an excellent job of showing us cars that fit

Bob Hill did an excellent job of showing us cars that fit our criteria without pressure. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Bob Hill was very helpful and knowledgeable.

Bob Hill was very helpful and knowledgeable. I bought a vehicle from him and had to travel from out of town to look at the vehicle. But before traveling all that way I wanted to make sure the pictures on the site were legit. Bob went and took pictures and text them to me right away. I know sounds little but it helps me know that the picture weren't doctor or airbrushed. Once I got there I noticed a scuff on the side of the vehicle and pointed it out to Bob who immediately had a service technician look and see if he could buff and remove all scratches and scuffs which he was able to do. Bob Hill was definitely a pleasure to do business with. As we all know searching for a vehicle can be difficult. Bob Hill made the experience very easy and made me feel confident in the choose I made. Thank you Bob Hill.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Bob worked with us through the purchase process of our

Bob worked with us through the purchase process of our Toyota Highlander. He was helpful, fast and efficient. Pleasant experience!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

Worked with Bob Hill to purchase a new family car this

Worked with Bob Hill to purchase a new family car this week at Lexus of Brookfield, and have nothing but positive comments about the experience. The showroom and displays are in beautiful, pristine condition, and Bob was wonderful to work with, exceeding all of our expectations in knowledge of vehicles, service, and hospitality, providing us a truly joyful personalized and thorough experience. Could not recommend more highly!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

Great place to buys car.

Great place to buys car. Robert Hill was very helpful throughout the process for us

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello Taugust, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

Would highly recommend Lexus of Brookfield and ask for

Would highly recommend Lexus of Brookfield and ask for Ben Noeske. Process was easy, efficient, and fun. We will head back to purchase another Lexus in future. Awesome vehicles and great dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.