Skip to main content

Lexus of Brookfield

(4,109 reviews)
Visit Lexus of Brookfield
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–7:00pm
Saturday 8:30am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (855) 288-7721 (855) 288-7721
Used (855) 452-8902 (855) 452-8902
Service (888) 832-9689 (888) 832-9689

Reviews

(4,109 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Brookfield from DealerRater.

Want to share your experience with this dealership?

Write a review

I had a fantastic experience with MK.

I had a fantastic experience with MK. We are really pleased with the collaboration during the purchase of my Nx. The staff was incredibly helpful, showcasing excellent work ethic, and the managers were also awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

In my experience Lexus is the most trustworthy luxury car

In my experience Lexus is the most trustworthy luxury car brand. Very reliable for service, quality, and value compared to any of its competitors. And the experience you get at this dealership is equally reliable due the amazing staff they have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

The service was excellent.

The service was excellent. Bob Hill helped me get the car I wanted. The IT guy John gave me an excellent orientation for operating my car. Finance process went well. Bob’s final touch with the big red bow and the red roses was extra special. It was a fantastic experience. Thank you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

Ben was amazing to work with and very thorough in

Ben was amazing to work with and very thorough in explaining the vehicle. Definitely will buy from him again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Not only was Lexus of Brookfield easy to work with as an

Not only was Lexus of Brookfield easy to work with as an out of state buyer, Ben the sales rep was awesome from start to finish for our buying experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Thank you Ben again for all of your help!!!

I reached out to Lexus of Brookfield all the way from New

I reached out to Lexus of Brookfield all the way from New York City. They had the perfect vehicle for me a gorgeous new LX600. I had the luck to have Ty as my sales person she is amazing ! great talent along with a great personality. She was really helpful and actually fought for me in order to get me the best deal posible on my new LX. Can’t forget to mentioned she even came on her day off to personally be there when I picked up my new car. If you visit this dealership make sure you ask for Ty you will be in good hands.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Salesman Bob Hill and the Lexus Service Team are Top

Salesman Bob Hill and the Lexus Service Team are Top Notch! When my car battery died, and I couldn’t get to them, they came to me & jump started it so I could get to the Service Center and get the new battery I desperately needed. Parking in an underground lot wouldn’t have allowed for a Tow Truck, so I’m so very happy they were able to help me. THANKS AGAIN to Bob and his Lexus Team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Bernie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

purchased a RX 350 recently.

purchased a RX 350 recently. I found Ty and the entire staff at the dealership very helpful and accommodating to my requests and schedules. They treated me with respect and were very fair in their financing and other support activities. I was particularly impressed with the Technology training that was offered immediately after the purchase and then returning to the dealership after a few weeks for follow-up training. These cars are loaded with technology features and it will require a deeper understanding of the functionalities to enjoy the experience. I appreciated the patience and willingness to coach.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

The employees at Lexus of Brookfield were welcoming and

The employees at Lexus of Brookfield were welcoming and timely in their communication and coordination. Bob Hill made sure all of our wants and needs were heard and did a great job at getting us the best price. Our only wish was that the overall cost of the car would have been advertised more clearly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

Purchased my very first Lexus after visiting Lexus of

Purchased my very first Lexus after visiting Lexus of Brookfield and working with salesman Bob Hill. What a wonderful experience! Bob's knowledge of the vehicles is immense, as he himself has been an owner since the first Lexus was sold! As a female I appreciated the way he treated me and respected my knowledge level of the vehicle I was interested in purchasing and didn't try to push or sway me into a different vehicle or unnecessary upgrades. Very impressed with the vehicle I purchased. Certified and brought to like new condition before being sold. Other dealers did the bare minimum (ie. Replaced only 2 tires instead of 4!???). Based on my personal experience thus far, Lexus of Brookfield is a professional, friendly and reputable dealership. Very happy with my Lexus NX.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Sheri, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!