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Toyota of Brookfield

(3,114 reviews)
Visit Toyota of Brookfield
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award
New (262) 558-4497 (262) 558-4497
Used (262) 558-4486 (262) 558-4486
Service (262) 558-4491 (262) 558-4491

Reviews

(3,114 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Brookfield from DealerRater.

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Exceptional with customer service and value

Don Byington was amazing with his customer service skills and got me a great great deal! I will be recommending Mr. Byington to all friends and family! Go to this dealership and seek him out. The Best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're glad to see that Don provided you with such great care. We appreciate your review and recommendation. Enjoy your new Toyota!

Terrific experience for an out of towner!

I cannot say enough about my experience here. First off, the manager, Henry Tessmer, made a personal phone call to me to understand my needs. He NEVER pushed my to go above my budget and was very respectful of it. Thereafter, I was in very close contact with a sales consultant, Kyle Uhlenhake, who emailed/texted me with every detail to make certain all the t's were crossed and i's dotted. Finally, when I arrived at the dealership from Illinois, a business manager, Ryan Sayers, went through all the paperwork with me in great detail and got me on the road in about 1.5 hours!! I could not be happier with my vehicle, as well as the overall experience!!! Cheers to Brookfield Toyota for a job well done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Alan, thank you for your review. We're very happy to hear that you were happy with all of the contacts you had with our employees. Enjoy your new vehicle!

Buying a new car

We were looking for a new vehicle. We went to other dealers but decided to get a Toyota Rav 4. We had a older one in the past. When we got there we met Don he explained everything after we explained what we were looking for and our situations Don went way above and beyond to get us in the ranges and vehicle we wanted. Thanks Don for being there for us you were totally awesome and we will recommend you highly. Great big kudos to you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're very happy to see that Don took great care of you, and went above and beyond. Enjoy your new RAV4!

Review for George Argires

We had a few bad experiences with Toyota in the past, but this was by far the best buying experience we ever had with anything.... My wife already picked out the car online that we wanted. George Argires met us right away, sat down with us, went with us for test drive, (Toyota Avalon 2011) and gave us EVERY DETAIL about the car. George showed my wife the utmost respect and kindness, and that made me quite happy. He did not try to pressure us in any way, (we cannot stand high pressure sales people).....ALL of your staff were so nice to us, as well as very knowledgable. We cannot say enough GOOD THINGS about George, he should get a big financial reward, just for the kindness he showed my wife. My wife and I both work for health systems, so we know a LOT of people........cannot wait to tell EVERYONE about George Argires & all the other folks who made our buying experience a very pleasant one. THANK YOU SO MUCH GEORGE FOR MAKING US FEEL HAPPY ABOUT THIS BEAUTIFUL CAR! Glen & Eileen Trenholm

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review. We're very pleased to see that George, and everyone else you encountered did a great job for you. We appreciate you taking the time to leave us a review, and certainly appreciate any recommendations. Enjoy your Avalon!

Great experience!

Andy Strnad was extremely helpful, nice, and very professional. He is very knowledgeable and really took the time to search for what I was looking for. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kayla, thank you for your review. We're always happy to hear that our salespeople are delivering a great experience to our customers. Enjoy your new Toyota!

First time experience

This was my first time buying a car, and initially I was nervous and unsure of what I wanted. Thankfully I had the staff at Brookfield Toyota help me. They were kind, attentive and beyond helpful in finding an option that would best fit me. I am incredibly grateful to have had Dillon and Zach make this such a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. Zach is brand new with us, so, we're very happy to see that he is already delivering a great experience to our customers. Enjoy your new Toyota

Hassle-free car purchase!

From the initial internet quote, through the entire shopping and purchasing process the staff of Toyota of Brookfield were top-notch! Andy Strnad exceeded our expectations with his knowledge of the product line and his cheerful attitude while showing us the cars features. We will strongly recommend family and friends to purchase their new or used vehicles here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. Andy Strnad is a great salesperson, we're glad to see that not only did he take good care of you, but all employees you came in contact with gave you the best service possible. We appreciate your review and recommendation. Enjoy your new Toyota!

Unkown service inspection fee $125.00

Never communicated to me for a add on fee of $125.00 for an inspection after I had a four wheel brake job completed for $590.00 plus tax and shop fees! Shameful and disrespectful.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Selection & Even Better Service!

I was in a car accident and needed a replacement vehicle as soon as possible! After searching the web near and far for a QUALITY used vehicle, my mother was brought to the Toyota of Brookfield's website. We searched and found two vehicles that had just been brought in, both of which were of interest to me. Upon calling, we spoke with Brianna D, who was knowledgeable and helpful with all the questions we posed. Upon going in to see the cars, Brianna met us and introduced us to Patrick Duket who test drove both cars with me, answered even MORE questions and ultimately helped me purchase one of them! From the beginning of the process with the Toyota of Brookfield to the end was a time span of just over 24 hours! This team made me feel important, valued and never once made me feel like I was "bothering" them. We have worked with another Toyota location in the past, but after this experience, I do see myself referring my friends and family to, as well as returning to the Toyota of Brookfield for all MY future needs! Thank you Toyota of Brookfield Team! You were all amazing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. We appreciate it. We're always happy to hear that our employees are treating our customers well, and providing a top-notch experience. Enjoy your new vehicle, and we'll be here for you if you need anything in the future.

Amazing service and super friendly team.

I came in to get my first car. I came in with an idea of what I wanted and it was a little above my price range. Dillon the sales manager went out of his way to make sure I got the car I wanted while not going out of my confort zone of price. Everyone working was beyond amazing and the entire time there it felt like they truly wanted me to have the best experience buying my first car, but also the best deal possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Erik, thank you for your review. We appreciate you taking the time to let us know how we did. We of course love to hear that you were comfortable and made to feel that we were making the effort to provide you with the best experience possible. Enjoy your new vehicle!