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Grove Dodge Chrysler Ltd.

(881 reviews)
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(881 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grove Dodge Chrysler Ltd. from DealerRater.

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Horrible service and mgmt

Don't stand behind there work had a fuel filter come loose thousands of kms after it was put on than they charged me 80 to torque it rather than 100 for a new one pretty sad to say that they charged 80 to retorque my old filter when to get a new one and torque it which u have to when installing would of been 100 now in a couple Months I will need a new filter and have to pay 100 for it lol what a joke

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We spoke with Darris after he submitted his review. Grove Dodge did not install the fuel filter that is in question. To have replaced the filter would have been 20,000km premature, and the cost for the MOPAR part is approx.. $120 plus installation. The $80 he was charged was to confirm the source of the leak, clean the affected area and tighten the part. After repair a road test was done and a re-inspection was completed to ensure no further leaks. We support and stand behind all of our work, and had the original install been completed at Grove Dodge there would have been no charges.

Friendly service

Went out of the city to purchase a new jeep grand cherokee. We were very happy with the pricing of the vehicle we purchased. Wish they offered more incentives with purchasing a new vehicle with cash. Ex) life time oil changes etc. Other wise it was a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for a great review! Enjoy you beautiful Jeep Grand Cherokee!

Excellent

One of the best vehicle buying experiences we've ever had. Thank you very much grove dodge for getting us what we wanted for cheaper payments than we were making on our vehicles. We will be back for sure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! Enjoy your new vehicle and take care!

Outstanding Sales and Support

Adam is a true professional. Very knowledgeable in his product line and willing to work hard to get you what you want at a price that works. Robert was awesome to deal with. I wouldn't hesitate to recommend Adam to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for a great review! Enjoy your new vehicle and take care!

Dealer response

Thank you for an awesome review! Enjoy your new ride and take care!

Excellent Service, Friendly, Quick and professional

Purchased Jeep Wrangler, knowledgeable staff, great finance team. Excellent product, Professional service in all departments. Also great after sales support. I would recommend this dealer to any of my friends or family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write an awesome review! Enjoy your new Wrangler take care!

Fast, easy and convenient

Rob was fantastic and made the purchasing process fast and easy. We are really happy with the vehicle! Our vehicle was clean and ready to go. We avoided wasted time not being sold on vehicles we didn't want!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. Glad you had a great experience with us! Enjoy your new vehicle! Take care!

Excellent And Professional

First of all, Thanks to all the Grove Dodge family.. We had an amazing and unforgettable experience. The sales executive was very knowledgeable, professional and Not pushy at all. Take time to explain us every single point before to signed which is rare. Yes, after couple experiences....It's definitely where to go shopping a ride. Thank you Grove Dodge

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review! Glad you enjoyed the process! Enjoy you new vehicle and take care!

Excellent service

We had a great experience with both sales and finance departments. Everything went smooth and they were very fast at getting things done from start to finish!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review. Have a great day and take care!

Excellent Customer Service

Thanks to Tyler and excellent finance team I am driving a brand new vehicle. It was easy for me, they did all the work and within a day, I was driving away with my vehicle. Thank you Grove Dodge you made this experience, worth it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing review. Have a great day and take care!

buying new truck

Steve was very easy to work with he went into detail about the truck we baught he has all the right answers a very nice young man and a very good salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write a review! Very happy you enjoyed the process with us! Enjoy your new truck! Take care!