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Paul Sadlon Motors Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (379 reviews)
2022 consumer dealer award
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2022 consumer dealer award 2018 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Sadlon Motors Inc from DealerRater.

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So I just purchase a 2020 Spark . In the world of cars...

So I just purchase a 2020 Spark . In the world of cars it’s a cheapy, but to me it’s new and it’s what I can afford at age 60. Great little car I enjoy it. I just hope your service department is better then your sales department. Thanks for your time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear that you enjoy your new Spark! However, we'd love to hear about your experience with our sales department. We strive to give each and every customer a five star experience and would appreciate the feedback very much. If you'd be willing to share the details of your buying experience, please email c.gratto@paulsadlon.com and let us know where we fell short. We would love the opportunity to make things right. All the best!

Morning Paul my name is rick desjardins I would like to...

Morning Paul my name is rick desjardins I would like to thank Brandon and Karen in the the service department for over and above the service they provide me on the starter issues. You should be proud to have employees like them thanks again yours truly rick

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Rick, we really appreciate you taking the time to leave us a review! We are so happy to hear that both Karen and Brandon were able to help. All the best!

I was stuck in a bind with my warranty. My motor needed...

I was stuck in a bind with my warranty. My motor needed to be replaced in my 2017 chev cruz that I purchased at another dealership and Paul Sadlon jr and the rest of the staff helped me understand what was going on and was able to help me out immensely and fixed my cruz that now runs perfectly! Amazing, competent,and compassionate people there! I recommend them to everyone I talk to and now will only deal with Paul Sadlon Motors....thank you!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're always happy to help! Thank you so much for taking the time to write us a review!

Matt and Angie were so awesome to deal with. Called ahead...

Matt and Angie were so awesome to deal with. Called ahead about the truck I was looking at. Matt had it pulled to the front and ready for me to test drive by the time I got there. There was no pressure when talking numbers/about buying. Matt was very honest, real and easy going. Angie was a total sweet heart. They both were hilarious, professional and knowledgeable. The entire process was smooth and straightforward which made me feel 100% comfortable. I’d definitely recommend dealing with these two!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow, what a fantastic review! We can't thank you enough for taking the time to share your experience! Cheers!

bad, rude service

told upon appt a 30 min wait, get there it's 2hrs. Bad service, rude employees, left and never will go back. zero star rating

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
2 people out of 2 found this review helpful.

New 2020 GMC Sierra

Highly recommend Jacqueline Hall She was very accommodating to our circumstances, The Truck is absolutely beautiful. Jacqueline is very straight forward, which I appreciate, and fair with pricing. Thank you for all your help with our new purchase!! Dawn

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dawn, we really appreciate you taking the time to write a review! We hope you're enjoying the new truck!

Love My Vette

I was looking for a 2020 vette and was told it would be almost impossible to obtain one. Upon speaking with Matt Wiggins he gave me some sound advice. He said he could get me in a 2019 and I could wait for the bugs to be out of the 2020 and if I still wanted the new model I could trade mine in for the new 2021. Matt was easy to deal with and quite knowledgeable. After my ceramic coating was done, Matt noticed some spots that could not be wiped off. He could have let me pick up the car without saying anything but he didn’t. Even though I had to drive 6 hours the next weekend I appreciated his honesty, his commitment to perfection and his loyalty to me, his customer. I look forward to my next dealings with Matt!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave a review! We look forward to seeing you again soon, but in the meantime enjoy your Vette before winter gets here! Cheers!

Great Experience

I had visited a few dealerships on the search for my next truck and found most to be a very unpleasant experience (one direct competitor in particular). My expectations in what a dealership should be were exceeded at Paul Sadlon in choices of vehicle, staff attitude and knowledge, and comfort in the buying process. I was so comfortable in my discussions and options/decisions with with the staff, that I ended up buying a very different vehicle a few days later than what I walked in the door to buy! The low-pressure environment is working for you Paul Sadlon, keep it up! A special word to Matt Wiggins and Angie - these two were excellent to deal with and I will not hesitate to return to look for my next vehicle. I'll be back for that AT4 Matt! Thanks again,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

James, we can't thank you enough for taking the time to write this review and share your experience! We look forward to seeing you again in the future. Cheers!

Excellent service!

I recently purchased a 2019 chevy spark from paul sadlon in Barrie. I was able to have time to look at the different vehicles before I entered the store. When I did I was treated by a salesman named Mac Cameron, super nice guys and not pushy. Mac asked us simple questions as to which car we were interested in. Next thing he was grabbing keys and we were hunting for my toasted marshmallow spark. When we found the vehicle Mac told me to test drive it and he would have paper work ready. After a short conversation I was being congratulated by Mac and pdf to speak with the business manager to finalize everything. I had a great experience with Paul Sadlon dealership and my Sales Rep Mac! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review! We're thrilled to hear that Mac was such a big help! We hope you're loving your Toasted Marshmallow Spark!

Great, Service, knowledge and value.

So let me start of by saying; I don’t normally post nor write reviews. In dealing with Matt Wiggins, I felt compelled to share such a positive purchasing experience. I was looking for a pick up, but only when there was a great deal. I wasn’t sold on a particular brand. I get a corporate discounts with Chrysler/Ram and Ford. I heard the radio adds for the Paul Sadlon Costco sale. I did an internet inquiry and Matt sent me a text from his personal phone asking if I had any questions to call, text or stop in. No rush, no pressure. Matt is very friendly, fun, but most of all very honest and product knowledgeable! In my almost 40 years of buying dozens and dozens of vehicles, Matt has, hands down been the best, and is an absolute pleasure to deal with. Bravo Matt!! Sincerely, Thank you. Henry Geoffroy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Henry, what a fantatsic review! We are thrilled to hear that Matt was able to provide you with such a positive experience. Welcome to the Paul Sadlon Motors family!