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Island Ford

(1,172 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,172 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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Skeptical but satisfied

I came to the ford dealership looking for a more reliable vehicle as my other one was running its course, i was dealing with Sandra and she made sure everything i wanted was going to be in the vehicle i was able to afford as my financial situation was tight, she worked with me and the finance team to get me a car that was affordable and reliable and it worked out much faster then other dealerships i have gone to, A big thank you to Sandra and Chris and everyone at island ford for this newer vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A custom fit for me to get into my dream car

Ryan genuinely felt like he was working FOR me , he worked to get the best trade in value for my truck, spent hours fine tuning a payment plan that works for me and more importantly , got me sitting in the driver seat of my new Mustang. I am absolutly confident to tell anyone who is interested in a new vehicle to talk to Ryan , I am completely happy with my new car and the overall experience working with Ryan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
10 people out of 10 found this review helpful.
Dealer response

Thank you for your kind words and continued support! Please tell your friends family and co-workers to come and ask for Ryan Provencal. I would be more than happy to give them the same experience! Sincerely Ryan Provencal Island Ford Duncan BC cell 250 732 3717

Terrible weather, but great customer service and attitude!

I've been looking around at vehicles lately, and decided to check out ford down in Duncan, and Jesse was the sales consultant that engaged me, and despite the rain and the cold his attitude was still friendly and cheerful! Not to mention he was very informative, I was impressed, most sales individuals try to rush things, Jesse took the time to listen and really find out what my needs were! I do believe I'll be coming back and dealing with him in the near future and recommending him to my family and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Kyle is the best salesman for anyone!

I would recommend Kyle to everyone. He is so kind and very understanding. He certainly knows what he is doing in his job. He also dresses with great respect. I didn't make it easy for him when I went to buy my truck but he certainly stuck to it and helped me find a truck. I wouldn't go to anyone else. I'm so glad he is at our Ford Store!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Dave faithful is amazing!

Dave goes over and above to make sure that you are treated like family. He is truly a wonderful man who cares that his clients are happy and get treated amazingly! He's become a real part of my family and a life long friend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Another purchase from Dave

I have been dealing with the Duncan Ford dealership (formerly Ken Evans) for over 25 years. It has always been a good experience, Dave Faithful has always found me the vehicle I want at a fair price. Dave has always been easy to deal with, no pressure, no hassle, just a good buying experience. The service department has also been very good, I have never had an issue.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dave goes out of his way!

We have purchased several vehicles from David Faithful and will continue to do so in the futurel. He has always made us feel that we are valuable customers and works with us to make sure we end up with the right vehicle at the right price. More than that, he gets to know his customer's needs and treats them more like friends than just customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

FROM BEGINNING TO END AN EXCELLENT CHOICE OF DEALERSHIP.

For nearly thirty years it has been our pleasure to have to deal with David as our dealer par excellence at originally Ken Evans Ford and subsequently through a variety of expanding dealerships/ and locations. I have no difficulty in recommending David Faithful as an honest broker to any of my friends. The reasons being in short that he believes fully in the quality of the products he is selling and he goes the extra mile to fully understand the needs and requirements of his customers. From the very beginning when one steps onto the car lot and starts looking for the '''right''' car , through the purchase requirements, test driving and final purchase he smooths the way . Even to making sure post sale that the owner is fully comfortable in using his/her new purchase. Congratulations David, and thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

It is worth the drive to Island Ford

island ford is top of the class dealership I new the truck I wanted and my sales lady Sandra new this truck inside out and all the features it was a pleasure deal with her and the rest of staff Bill Hawthornthwaite

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Absolutely great

I was helped quickly with no pressure and treated like a person instead of a number, David in my eyes went above and beyond as a sales person and treated my son and I like family. Great experience, recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.