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Toyotatown

(7,364 reviews)
2025 state dealer award
View 37 awards
2025 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2022 national dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(7,364 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyotatown from DealerRater.

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Level of service is unparalleled.

Level of service is unparalleled. Sylvia Donovan has superior product knowledge, and a great ability to determine your needs without pressure. Sylvia is also the best sales / leasing rep I have ever encountered in presenting a tailoring financing options to your specific situation and needs. Trade ins are welcome at Toyota Town and when you work with Sylvia, your are assured of a more than reasonable allowance on returns.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Jason is amazing!

Jason is amazing!. He was very kind and easy-going and a pleasure just to talk to. He explained everything that my car needed without making me feel like a complete idiot which was greatly appreciated. I live much close to another Toyota dealership but I make the drive to this one simply for the exceptional customer service that they offer.

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  • Overall experience 5.0
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We have always had excellent service when we visit

We have always had excellent service when we visit ToyotaTown in London and Todd Servant has been exceptional in all dealings that I have had with him. In the summer, we had an issue with the vehicle and Todd kept me informed as to what was going on, and the interactions he was having with Toyota. We had zero worries during the weeks that the car was out of service. Today's service-regular maintenance- was similar. Todd kept me informed as to what was going on, and gave me an option with respect to worn windshield wipers that I wouldn't have thought of. When I saw Todd's name go on my vehicle for service, I felt all worry leave. Thank you again, Todd for the excellent service!

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Everyone cares and listens.

Everyone cares and listens. Pleased with their work and recommendations for the future to keep the old girl alive

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  • Overall experience 5.0
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I had a great experience with Gwen.

I had a great experience with Gwen. She had my number as soon as we started talking - she understood what I wanted and what I didn’t. She didn’t waste my time and she answered all of my questions. I have always loved Toyotas but because I Gwen I also love ToyotaTown.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Latoya was awesome.

Latoya was awesome. Very friendly and willing to help. Very knowledgeable. Fixed my issues and sent me in my way with a smile. Excellent customer service.

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  • Overall experience 5.0
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I appreciate the care, honesty and professionalism of

I appreciate the care, honesty and professionalism of everyone at Toyota Town. I also love the open communication.

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  • Overall experience 5.0
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Dealt with senior product advisor Gwen Jones.

Dealt with senior product advisor Gwen Jones. Service and knowledge of vehicle was outstanding. Willing to go the extra mile to ensure a comfortable and smooth new vehicle purchase experience. Would definitely recommend her to family and friends.

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  • Overall experience 5.0
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We have always received excellent service from Toyota and

We have always received excellent service from Toyota and Todd was no exception, professional and friendly and knowledgeable. Thank you Todd

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  • Overall experience 5.0
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Between my wife and I we have bought 5 cars at this

Between my wife and I we have bought 5 cars at this dealership l, all through Shawn Longworth. Would recommend him to anyone. Says alot that we keep going back.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.