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Toyotatown

(7,331 reviews)
2025 state dealer award
View 37 awards
2025 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2022 national dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(7,331 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyotatown from DealerRater.

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I had the best experience!

It was time for a new vehicle so we decided to look at Toyota Town in London. The sales person we picked was Shawn Longworth...SO GLAD WE DID! I was really apprehensive of taking this step, but Shawn made me feel so comfortable that I quickly forgot to be nervous. He wasn't pushy, he was knowlegable and his humor made it easy to enjoy the process.Any questions we had were answered 100%. When we picked up our Rav 4, Shawn took the time to go over all of the options and even set them up for me ahead of time. We definetly will be repeat customers if Shawn is our sales person. We had a positive experience with everyone at Toyota Town. Thank you Shawn!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Lisa, Thank you for the review.The feedback is appreciated.

Great service attitude, not pushy!

My husband and I had a clear vision of what we wanted when we arrived at the dealership. The salesperson did not attempt to sway us toward something else; he stuck with exactly what we had in mind and showed us the product we wanted. Requesting a test-drive was super easy and there was no pressure afterwards (we knew we were going to purchase, though). The dealership took care of everything on our behalf and had the paperwork all prepared for the pickup date. No messing about--they are organised, friendly, and respect the customers. It shows.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi P, Thank you for the review.Happy Driving!

Service was excellent

Went in during a busy time, was taken care of quickly. Expected to be waiting for awhile, but my car was done a lot sooner than I had expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Karen, Thank you for the review.Happy Driving!

A goog shopping experience

The staff was very nice, especially Pedram was very kind to my wife and I, was very confident, never rushed us in the decision making of the vehicle, he got me what I wanted, and I would recommend him to anyone I know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Fernando, Thank you for the review.Happy Driving!

toyotatown service dept

i have been coming to toyotatown for at least the last 12 years and the service has always been good .Jason Defelice is the best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi sue, Thank you for the review.The feedback is appreciated.

Professional service completed on my vehicle

I have been bringing my vehicle to Toyota Town for the last 8 years. They do a good job. Their team is smart and willing to help. Good clean dealership with good customer service. Best Toyota Dealership in South Western On.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Nate, Thank you for the review.Happy Driving!

Tacoma Trd off road

Service at the dealership was great. All the staff that helped me were professional and friendly. Truck was delivered on time, clean and full of gas. Thanks toyota town

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Lbj, Thank you for the review.Happy Driving!

A Positive Experience

We had a great experience. Geordie Hock, Product Advisor, came highly recommended and we were very pleased with the service we received. Geordie was professional, personable and very knowledgeable, answered our questions and reviewed the many features of the vehicle. He continues to be available if we have further questions. Andre De Coning, Financial Services Manager was also very helpful, professional, and thorough. We are very happy to be the owners of a new vehicle and highly recommend Geordie and Andre.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for the review.Happy Driving!

Couldn't have asked for a better dealer.

Geordie understood that this vehicle was our first purchase and went to great lengths to make sure we understood every detail of the vehicle purchase. He found the perfect vehicle to met our needs and budget requirements within a short time frame. He went out of his way to make sure that he was available when we had questions and went the extra mile to make sure we were satisfied with our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for the review.The feedback is appreciated.

Gold Package detailing

Had vehicle in for winter tire change out to summer tires as well as having the gold package detailing done. Car looks brand new and has that new car smell again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for the review.The feedback is appreciated.