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Toyotatown

(7,331 reviews)
2025 state dealer award
View 37 awards
2025 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2022 national dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(7,331 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyotatown from DealerRater.

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Trust for his valued advice

Rob has serviced my Toyotas for over 15 years with knowledge, friendliness and professionalism.He will take time to explain any issues and will only recommend required service. He gives me all the facts with which to make my decision. I feel he is honest with me. ToyotaTown is very fortunate to have Rob as their employee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Susan, Thank you for the review.The feedback is appreciated.

Professional, efficient, caring, not high pressured

Toyota Town London has demonstrated to me over a number of years to earnestly provide friendly, efficient, and courteous service both in sales and service. When the time came for us to purchase a new vehicle we immediately decided upon Toyota Town. We were able to discuss models that best served our needs and lifestyle without feeling pressured. We chose and purchased our new Rav 4 within two days with the professional support of our option advisor, Gwen. The over-all experience did not prove onerous. We recommend Toyota Town enthusiastically to all who ask.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Caddis, Thank you for the review.The feedback is appreciated.

Well caring and loyalty dealership

He’s a friendly guy with great sense of humor I recommend coming back in the future and asking for Justin Maki for service and purchasing vehicles and recommend him it friends and family great sales man!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Allan, Thank you for the review.The feedback is appreciated.

Service for my 85 Supra

I can't say enough positive things about my experience at ToyotaTown. I inherited my 85 Supra from my father-in-law, and for years he said he would only go to ToyotaTown to service this very special and quite rare automobile. Dealing with ToyotaTown for just over a year now has shown me why Bob placed such faith in them. Joe Moniz and his team of service technicians are absolutely first class! They recognize the importance of this car to our family and the great care we've taken to restore this classic to her original condition. I won't let anyone else touch my 1985 Supra! Thank you Joe! I look forward to my next visit! Dan Griffiths P-Type 5-speed 2.8L 1985 Toyota Supra

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Dan, Thank you for the review.The feedback is appreciated.

Very good buying experience

ToyotaTown team was knowledgeable, friendly & efficient. Vehicle I was interested in was ready to test drive when I arrived. Features etc were well explained by Brian. All papers etc. were ready for review on pickup. Thank you all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi LV, Thank you for the review.Happy Driving!

None scheduled Maintaenance Service

I had a tire blow-out. Put spare on, BUT a loud squealing noise occurred when i turned the steering wheel.. Called ToyoptaTown got scheduled that day, Helena Virbec was the service rep. EXCELLENT SERVICE. New tire purchased, minor repair made, communications by Helena was OUTSTANDING. I located the service director and told him that HV was his best !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Rodac, Thank you for the review.Happy Driving!

Jim H.

Great experience Very helpful, They went the extra mile. They made car buying easy no stress.Kevin was very knowledgeable and explained the functions of all the operations of the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Jim, Thank you for the review.The feedback is appreciated.

Good experience

I would like to thank Justin Maki for his professionalism and caring approach. It was a great experience with Toyota Town. I will definitely recommend to family and friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for the review.Happy Driving!

Professional & Courtious

Justin Maki was friendly and knowledgeable about the Toyota products. He was very accommodating and made himself readily available to suit our schedule. Toyotatown was well represented by Justin and we would deal with him in future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Tom, Thank you for the review.The feedback is appreciated.

Bought 2018 rav4

Had a very enjoyable experience buying our new suv with salesman Justin Maki. He took the time to go over exactly what we wanted in a new vehicle. Had a pleasant test drive and he reviewed the pertinent details of the vehicle. The whole process of buying and pickup of our new car was very efficient and pleasant. The dealership is large and has a very comfortable waiting area too. Thanks Justin!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Karen, Thank you for the review.The feedback is appreciated.