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Toyotatown

(7,331 reviews)
2025 state dealer award
View 37 awards
2025 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2022 national dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(7,331 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyotatown from DealerRater.

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Professional, and quick service.

Had snow tires switched out , maintenance service and replacement of airbags due to recall notice. Work was done quickly and professionally. Was informed of issues with pre-set radio station needing to be reset after air bag repair and also a bit of chugging in the engine also caused by airbag replacement. Was informed that these problems would subside in a couple of days. good to know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Marilyn, Thank you for the review.Happy Driving!

Excellent Service

I have had Firis as my service advisor on previous service visits to Toyota Town; and like the other times before, service was exceptional. Firis, is always thorough with the explanation of what services are to be performed on my 2017 Corolla IM. Although, it is routine maintenance and a tire change; I appreciate that he takes the time. Friendly and easy going; and also quick to return my emails about my inquiries about the extra service needed on my Corolla.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jennifer, Thank you for the review.Happy Driving!

satisfying experience

I've bought here before and so have friends...I recommend the dealership for a new or used car. The service center is great too...free coffee helps...friendly staff all round.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Brian, Thank you for the review.Happy Driving!

My new corolla I love

Good experience I recommend my friends and family I’m very satisfied and happy with my new purchase and definitely would come back again to ov

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi carols, Thank you for the review.Happy Driving!

Awesome people and dealership!

Have bought several vehicles from Toyotatown.. Al, Brian ,Geordie ,Janine and Andre are all top notch people. They are all knowledgeable and are very helpful! I bought 2 new cars in 2 weeks and am very happy with my 2018 Tacoma and my 2019 Camry! Thanks to all for an excellent car buying experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Tom and Monica, Thank you for the review.Happy Driving!

Fantastic experience!

My entire experience with Toyotatown and Sylvia Donovan has been exemplary!! The excellent location, clean and comfortable facilities, wonderful attention to details, friendly and professional service (Kevin Gittens), thorough knowledge of the industry, fair pricing, convenient hours of operation and ability to anticipate my needs have all kept me coming back as a repeat customer for many years! Thank you Sylvia and Toyotatown!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Kathie, Thank you for the review.The feedback is appreciated.

Amazing..

Friendly. Quick. Listened to what I wanted. I referred my sister as well and she was helped in a timely manner. Would recommend again for sure I love my 2019 Toyota Tundra...šŸ‘šŸ½šŸ‘šŸ½

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi frank, Thank you for the review.The feedback is appreciated.

Excellent Dealership to Deal with

We have just leased a 2019 Highlander Limited. We dealt with both Ken Yates and Gwen Jones. They were both more than helpful Toyota Personnel. They both worked very hard in arranging the new SUV being built and shipped to their dealership for us. Gwen spent lots of time with both my husband and myself going over all details of the lease. Ken also spent lots of time with us and once our vehicle arrived he went through all the Bells & Whistles of this SUV with both of us. Great dealership to deal with. No pressure but great sales Reps.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Pauline, Thank you for the review.Happy Driving!

Shawn Longworth

Shawn Longworth was the salesman we dealt with when we bought a new car at ToyotaTown. His good humour, clarity when he gave explanations about the car purchase and operation, and his patience in answering questions were excellent. He never made us feel rushed as he showed us the various models available. He was similarly attentive when we spoke with him at length four years ago about buying a new car, even though we did not buy one then. Shawn Longworth is a fine representative for ToyotaTown.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Bill and Norma, Thank you for the review.The feedback is appreciated.

Great service experience

My experience with Firis in the Service department is always top-notch. When a couple of unforeseen issues came up with my vehicle, he made sure I was kept abreast of the status and make back-up arrangements for me in case more time was needed on my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Brent, Thank you for the review.The feedback is appreciated.