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Vaughan Chrysler

(1,198 reviews)
2021 consumer dealer award
View 7 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,198 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vaughan Chrysler from DealerRater.

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Terrible customer service management.

Terrible customer service management. I will be sure to take my business elsewhere under a GM who knows how to service loyal Customers. Disgusting !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dom Mirabelli was a great salesperson who was

Dom Mirabelli was a great salesperson who was knowledgeable about the Acura Mdx they were selling, attentive to my needs and preferences, and willing to answer any questions I had. He was respectful and professional, without being pushy or aggressive. Vaughan Chrysler was a great dealership with a clean and organized showroom, a wide selection of vehicles to choose from, and a staff that is friendly and helpful. Overall, Dom and Vaughan Chrysler made the difference in having a positive car-buying experience. I would recommend them for a great car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Lori helped me a lot.

Lori helped me a lot. I am really happy with her service because she explained everything well and help me with all my questions patiently and sincerely. I highly recommend this branch to everyone. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Lori is GREAT!

Lori is GREAT!! She helped me so much when I had my car accident and was looking for a new car. I was referred to her and that was the best thing that could have happen. She went above and beyond to help me stay in an SUV with a good rate with my budget and everything included!!! I would recommend Lori to anybody I know. Thanks for all of your hard work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great dealership.

Great dealership. Everyone their is genuinely nice and very approachable. Service centre is set up nicely with lots of bays. Lori helped us get my dream car. She took the time to make finance work and gave solid good advice which was in my best interest. Lori is truly the best person I have ever made a deal with to buy a car. Thanks Lori.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Anthony was exceptional to work with, he is very

Anthony was exceptional to work with, he is very knowledgeable and made the entire experience a breeze, i absolutely love my new truck, everything i wanted they delivered beyond happy with my new lease. Thank you so much Anthony and Team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service department was very unprofessional

The service department was not helpful. They also said I would be at the bottom their list for Warranty repairs because I did not buy a Jeep from them. I was told that I was better off going back to where I bought my Jeep which is very far for me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I just service my 2017 Ram 1500 and thanks to Heather

I just service my 2017 Ram 1500 and thanks to Heather and the service team I’m very happy with the work done , definitely I’ll be coming back in the near future for parts and service , great work Heather

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Experience

My experience with Vaughan Chrysler has been like no other before. It was easy, and efficient. Joe D, the sales rep, was delightful, personable, and incredibly knowledgeable. A big thank you to Vaughan Chrysler for a great experience and customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Heather in the service department is most deserving of...

Heather in the service department is most deserving of endless accolades. Heather’s attention to detail and customer service is commendable! She is the reason I will continue to drive a Chrysler vehicle!!! Thanks again Heather!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.