DePaula Ford

Had my car for total 10 business days without a loaner. Had to bring my car back several times for repair that was incomplete or just not done. For $5,600 fixed 5 of 6 issues given. Initial conversation with Josh. He took notes on a piece of paper. No invoice given before repairs. Asked for invoice and explanation before payment. Josh refused. After invoice paid Josh couldn't explain the work done or how I was charged. Called and spoke to Mgr Chris. After reviewing the bill he said he'd make sure all 6 issues were fixed at no additional charge. He ended up saying there was a misunderstanding of what he said and charged me an additional $300 for work that was already billed in the initial invoice. I'll never let them touch my car again. Horrible experience. Going to tell everyone I know. Just Horrible!

Super easy and seamless! Stellar service and they had everything ready for pick up time they promised.

Chance and the Ford service team work hard to please their customers. They did a good job!

I trust De Paula Ford b/c I have bought a car from Glen Cummings before at this dealership. Qasim, the financier during the transaction, was knowledgeable and trustworthy. He was articulate and thorough. De Paula had the vehicle that I wanted and after a test drive, I knew for sure that I wanted the auto.

Nate was outstanding with communicating with me in regards to ordering my truck to delivery of my truck. Aspects of having it ready for me were excellent

I was there for inspection for my car and the person who took care of my was very nice and friendly .

Jeff was an amazing salesman. Very good job. No pressure I love doing business with you guys.

I was very impressed with the service department — and I felt that Lenny in particular went way above and beyond what I’ve come to expect at other car dealerships. He was knowledgeable and professional, and he made me feel that customers are really important to DePaula Ford. I’ll definitely be back.

I have found DePaula Ford to be more customer oriented than others. The service department has been outstanding.

i have had quite the experience with a lemon and then new car. dealership has been great, Chance tried in service to solve problem, Tracey in office was awesome with buyback, Josh found a great bronco sport to replace lemon. hats off to all!!!