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DePaula Ford

(5,392 reviews)
Visit DePaula Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2019 consumer dealer award
New (518) 626-8864 (518) 626-8864
Used (518) 708-8601 (518) 708-8601
Service (518) 708-8660 (518) 708-8660

Reviews

(5,392 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Ford from DealerRater.

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Luis always takes great of me!

Luis always takes great of me! I called him asking him to schedule an oil change for me. He asked when I wanted to bring my vehicle in. I told him 1st available slot. He said “ how about today, I can get that done for you”. Not only did he get me in 2 hours after I called but he recommended some services and offset the cost with my Ford Pass Points. Service at its finest, thanks Luis!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I recently purchased a F-150 XLT from DePaula Ford and

I recently purchased a F-150 XLT from DePaula Ford and the experience was first-rate- probably the best car-buying experience we have ever had. The Sales Associate and Finance Rep were very courteous and DePaula gave me a fair price for my trade-in, as well as good discounts. A profesional experience all the way around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

John was fantastic.

John was fantastic. He helped us find the perfect truck for us. He even helped us get it a day earlier. Thanks John for fantastic customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The entire process was smooth and we love our new

The entire process was smooth and we love our new vehicle. Many thanks to DePaula Ford for a painless car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

It was a great experience and they accommodated me when i

It was a great experience and they accommodated me when i had to pick up my son from daycare in the middle of the sale and provided a vehicle. i really appreciate everyone who helped me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lenny kept me informed what was going on I appreciate

Lenny kept me informed what was going on I appreciate that he gave me a loaner so I could go on with life

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Super deal on a Maverick and super customer care by John.

Super deal on a Maverick and super customer care by John. Keep up the good work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This was my first time coming here and they are very

This was my first time coming here and they are very professional, Will definitely come here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I will never go back to this dealership for service

I will never go back to this dealership for service again. I have taken it there since I picked it up new in 2020. Every time I have bought it in for service there is damage on the vehicle or something is broken when I pick it up. Two times it left with dents and paint damage, one time with a bent damage license plate mount and this most recent visit the hood ajar light was on and would not go off. NOT ONE TIME has this dealership taken responsibility for my damage. I am finished with Depaula Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

this dealership provides outstanding service.

this dealership provides outstanding service. The employees are very helpful and courteous. The service was provided promptly. Lenny the representative propvides excellent customer support.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.