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DePaula Ford

(5,356 reviews)
Visit DePaula Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2019 consumer dealer award
New (518) 626-8864 (518) 626-8864
Used (518) 708-8601 (518) 708-8601
Service (518) 708-8660 (518) 708-8660

Reviews

(5,356 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Ford from DealerRater.

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De Paula has always given top notch service any time I...

De Paula has always given top notch service any time I have been there. From the scheduling of the appointment to the end of the service you are always keep informed. Work is completed as asked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great experience as always! My family has been buying...

Great experience as always! My family has been buying cars from DePaula for years and they never disappoint. Fast and smooth buying process. Great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Depaula Ford has a great service department! Very...

Depaula Ford has a great service department! Very thorough and most importantly kind. I would recommend the Depaula to anyone I know. Always a pleasure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

DePaula had Excellent, knowledgeable, pleasant, efficient...

DePaula had Excellent, knowledgeable, pleasant, efficient service. Great people! We are always satisfied with the staff and always get our questions answered and our problems resolved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Good service from the main garage. High estimate to...

Good service from the main garage. High estimate to repair a small scratch in the bumper by the collision center. A similar scratch that was on the truck at time of purchase was fixed by the collision center in an hour - at no charge of course. Now that it is on my dime, it will take 3 days to fix a similar scratch. A dealership needs a collision center that customers can trust. This estimate jeopardized that trust.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

No pressure selling and very accommodating showroom is...

No pressure selling and very accommodating showroom is clean and spacious. Nate and others were way to work with I would strongly recommend the Mach e and DePaula Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Working with vince made making a deal for my truck that...

Working with vince made making a deal for my truck that much easier. Helped with the whole experience that much better and that much satisfying

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I AM CERTAINLY VERY HAPPY THAT IT WAS THAT SIMPLE TO FIX...

I AM CERTAINLY VERY HAPPY THAT IT WAS THAT SIMPLE TO FIX THE NOISE FROM THE AIR CONDITIONER. WHO WOULD OF THOUGHT IT WAS SOMETHING THAT EASY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Howard at Service is experienced, professional and kind!...

Howard at Service is experienced, professional and kind! I am never going back to Metro Ford again! Crystal and all the staff there are friendly and helpful. Your service department staff really seem to like their jobs and are a pleasure to talk to. Howard really worked hard to figure out what was wrong with my car. He is the kind of person you feel you can trust!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent. Had an enjoyable experience purchasing my...

Excellent. Had an enjoyable experience purchasing my vehicle. No pressure. The service department is great. Made my appointments on line and they did the requested work timely and cost effectively. I dealt with Crystal and she was very good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.