Reviews
Overall positive buying experience, some details missed
I negotiated the purchase price online ahead of time, which made for an easy buying experience. Bill was straightforward and helpful as we reached an agreement. However it wasn't until after I had agreed to buy the brand new car that it was revealed to me that this car already had 400 miles on it despite being sold as new. The dealer should have been more straightforward about the unusually high usage. Additionally as I was driving the car home the tire pressure warning light came on. I stopped and checked to find all 4 tires around 30 psi (9 psi under inflated). It was discouraging to receive warning lights in my brand new car. Simple things such as tire pressure and fluids should have been checked before the car was ever sold.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Sam, thank you for taking the time to provide us with your feedback and bringing this to our attention. Our vehicles go through a pre-delivery inspection before our customers take their vehicles home so, you are absolutely correct--these items should have been reviewed prior to you driving off the lot. We apologize for the inconvenience and frustration you experience. We will be bringing this to the attention of our staff to make sure this does not happen again. If you'd like to discuss this with us further, please do not hesitate to contact our General Manager, Larry Bass, at 770-955-6565. We appreciate your business and hope we can make your next visit a 5 star experience.
I’m shocked the process was so easy! Murice made it...
I’m shocked the process was so easy! Murice made it incredibly easy to choose a car. He was knowledgeable and extremely supportive during this process!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Volkswagen of Marietta provided me with excellent...
Volkswagen of Marietta provided me with excellent service! They greeted me as soon as I walked through the door, and escorted me to the waiting area once I was done with the intake process. To top it off, I was asked if I wanted a complimentary hand car wash to which I replied, "Yes!" I think I have found a new home to service my vehicle going forward.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David was very helpful. He went over My car’s service. He...
David was very helpful. He went over My car’s service. He told me what I should get done soon also. And the shuttle guy was very personable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The best example of good customer service. Didn’t go in...
The best example of good customer service. Didn’t go in expecting to get my car that day but he made it happen. Very happy customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service. I am so happy with my VW Beetle....
Great customer service. I am so happy with my VW Beetle. I will definitely come back and recommend everyone I know to make the trip to Atl. Me. Ramm Diss it was a pleasure. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Had a wonderful experience purchasing my new VW at...
Had a wonderful experience purchasing my new VW at Volkswagen of Marietta. Ramazan Was extremely knowledgeable of the vehicle and all of its features. He did not pressure us into a decision and truly cared about making sure we were comfortable with the decision we were making.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our experience was a ten, the people at VW Marietta were...
Our experience was a ten, the people at VW Marietta were welcoming, courteous and professional, we will recommend VW Marietta to our friends and acquaintances, keep up the excellent customer service. Denise and Solomon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This dealership is the best dealer for Volkswagen, it has...
This dealership is the best dealer for Volkswagen, it has all the models available to test drive and see. Great service, and a very helpful staff. Needs an upgrade to the office and equipment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome customer service thanks Ricky they got the job...
Awesome customer service thanks Ricky they got the job done and was ver sufficient on making me happy and great finance manager also I will refer many .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car