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Auto Source of Texas

(73 reviews)
Visit Auto Source of Texas
Sales hours: 10:00am to 7:00pm
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–7:00pm
Sunday Closed
(469) 685-1742 (469) 685-1742

Reviews

(73 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Source of Texas from DealerRater.

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Will work with you

Central Autohaus will work with you to get you into the car you need. They will also work to make sure the car is taken care of, even after several months if something comes up. I bought a car from them back in June, and after driving it for a few months, began to notice a couple of little things. I called them and they are getting me in and taking care of me this weekend. Shaun, Victor, Karen, and Mark are extremely professional and kind.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Misrepresentation of Vehicle Condition

I agreed to purchase a slightly used vehicle with only 5500 miles that had been "slightly damaged" requiring the fender and bumper to be replaced. The price was fantastic (there is always a reason for a fantastic price when buying cars). Once I had the car home I noticed that someone had cut a grapefruit size hole in the carpet on the passenger side floor. This damage was not present when I paid for the car. I returned the car and put a hold on my check. Shawn agreed to take care of it so they took the car to a local trim shop that I had contacted. The trim shop owner contacted me to tell me how it was going to be repaired and asked that I come approve of the repair. Upon closer inspection of the repair site I discovered that there was significantly more damage to the firewall of the vehicle and some rust underneath the carpet where it had been leaking through a hole in the firewall. At this point I determined that there were too many red flags to continue with this purchase and luckily I had stopped payment on my check. Vehicle was returned and sale cancelled. There seems to be a pattern of buying wrecked cars cheap and reselling. Buyer beware.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Some disappointment

Got a decent price on the vehicle but the stars stop there. Things were promised and they didn't follow through. Called Shawn numerous time with no answer once my plates came in which I was to pickup with receiving an item for my vehicle. Never had chance to pickup plates since they were mailed to me...assuring not to meet up face to face to be questioned about things promised by Shawn. Good price...subpar service/not keeping your word, in my eyes.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Awful. Do not give time of day.

I bought a 2013 Mazda 3 from them in November of 2013 from their salesman Mo. The car seemed great other than an alignment was needed and the hood needed to be straightened up as it rattled when the car was in park and while you drove. They agreed to fix both problems, and seemingly did. I received the car during the ice storm, so I didn't notice all the problems with it. The airbag light turned on shortly after purchase, the driver side rear wheel is bent inward, and there is a leak I can not find that leaves puddles in the back floor boards. Worst experience buying anything ever. The only person that was decent during the entire experience was the financial woman. The dealership is trash. The Carfax were either fabricated or not current for the car. I could say at least four or five more issues with this dealership but I think you get the picture.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Purchased a car at the Richardson dealership. Car I...

Purchased a car at the Richardson dealership. Car I bought was in a "minor" accident from what I was told. Apparently, it was a bigger accident than what I was told it was. I took my car to the dealership for a recall and because my hood wouldn't shut all the way. Turns out the accident was so bad, it knocked the driver's side healight assembly out of whack, which apparently was never bolted back to the car, and the hood won't shut because the car is crooked now, which I never noticed before for some reason. I've had the car 6 months and have not hit anything, so it is obviously from the "minor" accident it was in. Now I have to hope Central Autohaus actually fixes the problem so I don't have to get an attorney's help

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

Mr. Ellis made my experience very pleasant. He didn't...

Mr. Ellis made my experience very pleasant. He didn't try to sale me a car, he helped me get a car. Go see him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This is the worst dealership ever!!! DO NOT BUY A CAR!!!...

This is the worst dealership ever!!! DO NOT BUY A CAR!!! they are cheap people that repair the cars in not a professional location. even there employees told me the mechanic place they take all the cars are cheap people. My car has returned to them for repairs about 6times!! they gave me a rental car from the lot, so maybe the car you are interested in has been rented by other people. the car i had received for rental had 4100 miles as i got in the highway the RPM was getting stuck. then the engine light came on. this people are cheap! just looking to get people for there money.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
7 people out of 7 found this review helpful.

This is the best place to get a vehicle if you are...

This is the best place to get a vehicle if you are looking for quality, excellent customer service and honesty. Shawn was my salesman and he was not pushy at all. He treated me like a member of his family and answered all the questions we had regarding the vehicle I wanted.He provided the car fax report so we knew the vehicle I wanted not only looked good, but was truly a great car. Afterwards, it was finance time and my credit score was not the best. They came back and told me the bank was not willing to finance what I wanted and if I wanted to look at other vehicles. I said no and asked if there were other options. I thought the other options would require lots of money down, but thanks to the magic and hard work of Sonny in finance, I got financed for the vehicle I wanted with just my trade. I appreciate the kindness that was shown at all times to me, my son, and fiancee'. I will definitely buy vehicles from Central Autoihaus again in the future and recommend them to anyone that wants a hassle free car buying experience with a super friendly touch. Thanks Sonny and Shawn from Taniqua Young and family!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I walked into the dealership thinking the Audi I wanted...

I walked into the dealership thinking the Audi I wanted was going to be in bad shape since the price was so great for the type of car it was. I had low expectations and was pleasantly surprised when the car was not only in amazing shape, but the employees at the dealership were so great to work with. There were a few minor things to fix on the car and Sonny had them fixed right away. It was a very smooth deal and when I'm ready to trade this beauty in, I'll definitely return to Central Autohaus! They are great and have a great selection of really great cars at great prices. I highly recommend you go see them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I traveled from Austin Texas to see Shawn. Shawn was very...

I traveled from Austin Texas to see Shawn. Shawn was very professional and helpful. Shawn gave us the best price and we love our Ford F-150. He made thing right for us and made sure we were happy with our purchase. I brought my family with me and they were also very impressed with his service. I would highly recommend anyone looking for a vehicle to talk to Shawn. When you call just ask for Shawn he is the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.