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2019 consumer dealer award
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2019 consumer dealer award 2018 consumer dealer award

Reviews

(136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Step One Niceville from DealerRater.

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Great Experience and Great Location

The location of the dealership and the employees were great. My son and I both purchased vehicles there. They helped make out experience easy and enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback! We are so pleased to hear that you and your son both were pleased with your experience at Lee Automotive Niceville and we look forward to seeing you in the future!

Awesome!

My van pretty much broke down in their parking lot and I was super stressed. These guys pulled out all the stops to make sure that I ended up with a dependable vehicle for my kids and I. I appreciate all the hard that these guys put in to make sure I was well taken care of. Big shout out to Bob and Joe for all of your help. If you need a new car, go check out these guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so glad that we were able to help get you in a dependable vehicle and alleviate your stress. Thanks for taking the time to let us know enjoy the new ride!

Found a car that I love and suits me.

I enjoyed my salesman Bob. He was a very nice man and told me all kinds of facts about my new car and it's features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks, we are so glad to hear that. Please remember, we are always here to help with any questions you may have.

Nice Truck, Great Deal

This is the second vehicle we have purchased here at Lee Automotive in Niceville, trading in the last one we bought. Bob is a great no pressure salesman and Joe made the paperwork a breeze. These guys worked the deal I wanted with minimal dickering. We'll go back next time we need a ride.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the repeat business. We take great pride in knowing that we have done our job well enough that someone returns to us for another vehicle. Enjoy the new ride and we look forward to seeing you again soon!

Friendly staff!

Staff was friendly and not pushy. Got a good deal and was very happy with our purchase. I would recommend our salesman, Mr. Campbell. Please go see them if you want to check out good vehicles at a good price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the nice comments. We try to always create a friendly, comfortable, no pressure environment for our customers.

It was fabulous with Bob Weller and Joe. It was simple.

Bob Weller and Joe (finance) made it so easy. There was no pressure and they worked hard to find us the right vehicle. We were treated professionally and they worked diligently to find us what we wanted at an awesome price. This was such a pleasant experience, unlike other dealerships. I will recommend Bob Weller and Lee Automotive to all my friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dealing with Bob Weller and Joe was a great experience

We went to buy a car for our daughter and we were treated so well we came back and traded our car with them the next day and got my wife another car. These guys were outstanding. I did not feel pressure to deal. They went out of their way to make sure we got exactly what we wanted. We will buy from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

awesome sales team!

This was our second SUV bought from this lot. We returned because of the excellent service we received the first time and we were not disappointed the second time around. Larry and the staff worked together to give my family the best car at the best price. The process was smooth and professional. Thanks guys! My son will be driving next year and we will be back to buy his car from Lee Automotive Niceville.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Customer Service At It's Best!

My mechanic and close friends informed me that I should try to find my next vehicle at Lee Automotive in Niceville. I was able to test drive the car I had my eye on for the past two weeks and buy it! Larry Campbell was so understanding and respectful of my time (I'm a busy gal) and called me back as promised. The team was so nice and offered me donuts and coffee while I waited to process my paperwork. We laughed and had a great time. It seemed like I was only there a few minutes though it was longer. To me, it's very rare to find that quality of customer service and it was so appreciated by me! I bought my first 5 speed Volkswagen Jetta...it is now my favorite car ever! I would recommend anyone looking for a pleasant and fair car buying experience to visit them soon. You'll be very pleased. I'm a Niceville Lee Automotive loyal customer for life! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks Susa, It was our pleasure. We're so pleased to hear you are happy with the Jetta and appreciate you taking the time to let us know about your experience. Enjoy!

Awesome!

The entire staff went above and beyond to help me find exactly what I needed. Thanks to everyone who helped me! Will recommend them to all friends and family! Mary :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.