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2019 consumer dealer award
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2019 consumer dealer award 2018 consumer dealer award

Reviews

(136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Step One Niceville from DealerRater.

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Brian and Starlett bent over backwards to help us find

Brian and Starlett bent over backwards to help us find the right vehicle, this was the best experience that i have ever had in purchasing a vehicle. Thank you for your hospitality and actually caring for my families needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for your kind words! We're thrilled to hear that Brian and Starlotte were able to provide you with such a positive experience. It’s our goal to ensure every customer feels well taken care of, and we're so glad we could meet your family's needs. We truly appreciate your feedback and look forward to serving you again in the future!

Everything was ok until having to deal with Tanner.

Everything was ok until having to deal with Tanner. He was unprofessional to say the least. The dealership also violated several Florida laws by not including the doc fee in advertised price, including dealership fees in registration and overcharging on the tax they paid the state. I was overcharged almost $1700. Everyone that has purchased a car here should look at the laws and the contract. This is organized crime.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Brian was very helpful to us and our dog Dasher loved the

Brian was very helpful to us and our dog Dasher loved the happy greeting from everyone! Thank you to you all for your integrity and care :) you all made this an enjoyable and quick experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful review! We're thrilled to hear that Brian was helpful and that Dasher got such a warm welcome from everyone. We truly appreciate your kind words about our team and are so happy we could make your experience enjoyable and efficient. Thanks again for choosing us, and we hope to see you and Dasher again soon!

I bought a 2014 jeep wrangler 4 months ago.

I bought a 2014 jeep wrangler 4 months ago. 1st thing Cadillac converter bad. 2nd heater coil bad. What's next and yes I bought there extended warranty thar don't cover anything really. 4 months people I contacted them 20 days after the Cadillac converter went out. The manager sent me a copy "via email" says the same thing I knew. Nota I haven't heard from anyone since the Nota confirmation I already knew. There good people personally but the policy's are bad. BAD EXPERIENCE. if anyone with any help can reply. Thank you before I call my lawyer and especially my financial company to tell them what a joke.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are sorry you did not have a 5-star experience. In an effort to better understand your experience, we would appreciate an opportunity to speak with you. Please feel free to reach out to our Customer Success Team at 850-275-1522.

Isaiah and Ivan at StepOne in Niceville are solid

Isaiah and Ivan at StepOne in Niceville are solid business men. They bought a vehicle from me due to health issues in my family and the vehicle could no longer be driven by my family member. The process was quick and they were so kind and understanding. I received a more than fair offer. It was excellent! Thanks to Woody, the manager, I had a check in my hands quickly. ISAIAH and IVAN went above and beyond to help me! Thank you ALL at StepOne in Niceville. You deserve more than 5 stars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I have purchased.

I have purchased. many cars over the years. This dealership is the best, period! I hate buying cars but I would buy from these guys again without a doubt!!!! ROLAND CYR 207 227 3307 Roland.cyr@mmgins.com

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words!

Consumer response

So many businesses sell something and move on to the next sale...This is not the DNA with Step One. I am reinforcing my comments in this post. These are good folks! Roland

John Woodard found us exactly what we were looking for, a

John Woodard found us exactly what we were looking for, a safe, reliable SUV for our daughter at a great price! Top of the line service, def a stand up guy. Totally recommend this dealership for anyone needing a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

We at Step One Niceville are glad to hear that John Woodard found you exactly what you were looking for. We hope you enjoy your new vehicle and thank you for your recommendation.

Jim was great to work with, he was very knowledgeable and

Jim was great to work with, he was very knowledgeable and helpful. Everyone in the office was great to deal with as well. We will definitely recommend them to our friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We are glad to hear about your good experience with Jim. We strive to create great experiences for our customers, and your feedback makes it worth it.

Honest and fair salesman

After a long search and several failed deals, I found the car I wanted at this dealership. Luckily, James Stivey was able to deal with my frustrations and work with me to get me in the car. He was honest with his approach and made me feel comfortable throughout the process. Time will tell if the car is good, but I would recommend James to anyone looking to buy a used vehicle in the area. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thanks to James Stivey and the team in Niceville, I was

Thanks to James Stivey and the team in Niceville, I was able to make a deal on a car that I’ve always wanted, while trading in my truck for a fair price. James was patient and able to work through my frustrations to make it happen. He made me comfortable throughout the process. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.