Step One Chrysler Dodge Jeep Ram Fort Walton Beach

Unfortunately, this organization is highly unethical. I am not usually one to give reviews on anything, but this needs to be addressed. I have purchased multiple vehicles in my lifetime, and most were brand new. I will provide you with some numbers that will help you understand what this dealership is doing and warn you about what to look for before purchasing a vehicle from them. I traded in a 2018 chevy Silverado for a 2022 ram 2500. During negotiations, we agreed upon an out-the-door price of $70,054.00, this was a struggle even from the 73,500 they wanted for the vehicle, but it is what it is. We also agreed upon my trade in the valuation of 30,000, of which I owed 23,000. This should have left me with 7,000 off the purchase price agreed upon. Bringing the total down to 63,054.00. They brought one piece of paper with the payment amount of 1,051.00 a month. I signed, not thinking anything about the payment, considering I was worried more about the vehicle's overall price. They did not give me any paperwork regarding the financing that day and said I would receive it in the mail. They also said they would be paying the tag and tax in Alabama. They did not pay enough tax to Alabama, and I did have to fork out cash to finish paying the taxes. They did pay Florida state tax which I might get compensation for, so I won't harp on that too much. The paperwork I received from the lender did not include much financial information. At this point, I went digging because it did not seem right. Come to find out; I was financed for over 75,000; I was a little bit shocked, to say the least. I dug further to try and find out how this happened. It appears I was lied to, and he lied directly to my face. How do you expect repeat business when you are lying to people. They charged me the full price for the vehicle after the negotiation of 73,500, then added we agreed upon 70,000, and then came the BS charges, which I will list below. Perma Plate – 1,529.00 (this is literally nothing but scotch guard and wax) Electronic registration filing fee – 151.00 Predelivery service charge – 995.00 Sales tax (should have been included in the out-the-door price) – 1,002.35 County tax (Also should have been included in the out-the-door Price) – 895.32 Title registration- 171.25 Service contract (was never even mentioned or agreed upon)- 2,747.00 Tag agency fee – 79.00 Sales tax on Ancillary Products (whatever that is) – 192.29 For a total of ( $7,762.21 ) IN FEES!!! I am still trying to find out where the other 5,000 came from to get the financed price of 75,000 I am absolutely appalled at the ethnicity of this organization. I buy a vehicle every 3 to 4 years because of the mileage I put on them. The only reason I gave these numbers is so people can understand what they need to be looking for at this dealership. I was flat-out lied to, and I can't stand that. The cost is upsetting, but it doesn’t bother me as much as being lied to. I hope this information can help someone if you decide to buy a vehicle from here. On the other hand, I will never do business with step one automotive group again.

Unfortunately, this organization is highly unethical. I am not usually one to give reviews on anything, but this needs to be addressed. I have purchased multiple vehicles in my lifetime, and most were brand new. I will provide you with some numbers that will help you understand what this dealership is doing and warn you about what to look for before purchasing a vehicle from them. I traded in a 2018 chevy Silverado for a 2022 ram 2500. During negotiations, we agreed upon an out-the-door price of $70,054.00, this was a struggle even from the 73,500 they wanted for the vehicle, but it is what it is. We also agreed upon my trade in the valuation of 30,000, of which I owed 23,000. This should have left me with 7,000 off the purchase price agreed upon. Bringing the total down to 63,054.00. They brought one piece of paper with the payment amount of 1,051.00 a month. I signed, not thinking anything about the payment, considering I was worried more about the vehicle's overall price. They did not give me any paperwork regarding the financing that day and said I would receive it in the mail. They also said they would be paying the tag and tax in Alabama. They did not pay enough tax to Alabama, and I did have to fork out cash to finish paying the taxes. They did pay Florida state tax which I might get compensation for, so I won't harp on that too much. The paperwork I received from the lender did not include much financial information. At this point, I went digging because it did not seem right. Come to find out; I was financed for over 75,000; I was a little bit shocked, to say the least. I dug further to try and find out how this happened. It appears I was lied to, and he lied directly to my face. How do you expect repeat business when you are lying to people. They charged me the full price for the vehicle after the negotiation of 73,500, then added we agreed upon 70,000, and then came the BS charges, which I will list below. Perma Plate – 1,529.00 (this is literally nothing but scotch guard and wax) Electronic registration filing fee – 151.00 Predelivery service charge – 995.00 Sales tax (should have been included in the out-the-door price) – 1,002.35 County tax (Also should have been included in the out-the-door Price) – 895.32 Title registration- 171.25 Service contract (was never even mentioned or agreed upon)- 2,747.00 Tag agency fee – 79.00 Sales tax on Ancillary Products (whatever that is) – 192.29 For a total of ( $7,762.21 ) IN FEES!!! I am still trying to find out where the other 5,000 came from to get the financed price of 75,000 I am absolutely appalled at the ethnicity of this organization. I buy a vehicle every 3 to 4 years because of the mileage I put on them. The only reason I gave these numbers is so people can understand what they need to be looking for at this dealership. I was flat-out lied to, and I can't stand that. The cost is upsetting, but it doesn’t bother me as much as being lied to. I hope this information can help someone if you decide to buy a vehicle from here. On the other hand, I will never do business with step one automotive group again.

Good as gold,was able to purchase new vehicle with no hold ups or problems .Mr tanner lambert was very professional from start to finish ,we really appreciate his knowledge of the dealer products, thanks for everything!!!

Excellent service, very professional, kept me up-to-date about progress of work, findings during initial inspection and recommendations as well as pre-work estimate of parts and labor. Will not recommend to use a different dealer. This is where I bought my truck and where I will buy my next car as well. Hopefully they will give me a good discount with the good report 😅 (just kidding)

Friendly staff, Curt was very informative and if he didn't know the answer. Contacted those that could answer. Very pleased and would refer Curt for my friends.

Was unhappy at at first because I drove from Pensacola to buy a Ram 1500 and had an appointment to drive it, was sold before I got there. But I found another, better one and everything went smoothly from there.

I had an amazing experience with Step One Dodge Jeep Ram or Fort Walton Beach. Shelly, Sheryl, and Greg were absolutely amazing to work with. My transition from my GMC to the Ram truck was seamless and stress/worry fee. These ladies did an awesome job working the deal with Greg to get me into this my new 2022 Ram Truck. I wouldn’t hesitate to go back for another vehicle Purchase in the future. I just want to say thank you to Greg, Shelly, and Sheryl for helping through the process, and for doing what you said. I will definitely be recommending them to anyone I know who is in the market for a new ride!

Was on hold 40 min. to make appt. Had an appointment for 10a.m./ new key fob. Waited 10 min @ cashier desk for acknowledgement to check in. Nothing was stated when making appt. that vehicle would have to be left. Was told I'd need to leave it over night, and get shuttled home. Then informed this would be $575 for key fob, and maybe more if electrical issues. I stated NO, I'll wait. Was told could take days to trace electrical problems. Again told them NO. I ask THEM to run the diagnostic scan (they should have suggested that to me!!) They did, showed KEY FOB. Agreed to have it replaced. Waited. Paid cashier for job. Then noticed the key fob was not like my original one, but only had lock & unlock. Was sent by cashier back to service dept, told the rep this, she stated "they must of grabbed the wrong one." (cheaper one??) WOW!! Finally got exact one like the original. (Opens side doors, hatch-back, lock & unlock) Was not happy or impressed with above treatment/service/or their knowledge. 2nd unhappy visit there. Will try another dealer next time.

Easy Peasy made appointment, brought it in got a call a few hours later easy pick up, no problems nice courteous staff and easy to find

Vince Cox at Dodge in FWB went out of his way to help me get my dream car. He is Amazing Love my new car