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Mercedes-Benz of Music City

(1,061 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(1,061 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Music City from DealerRater.

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The Best!

The staff at Mercedes-Benz of Music City is the absolute best. They are extremely professional and helpful. I cannot say enough great things about them, and they make the car buying/servicing experience a pleasure. 10/10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service dept. is OUTSTANDING.

My first experience with the service dept. at MB of Music City...in short, a great experience. My "service advisor", Lori Garrett was not only cordial and knowledgeable but also worked to make sure that whatever services she recommended were, in fact, truly needed based upon prior service records from a different MB dealership and the current status of my 2009 CLK cabriolet. In short, she was intent on saving me money, yet properly servicing the vehicle. Thank you, Lori. My convertible had significant swirl marks in the black paint from a previous poorly executed polishing. I mentioned this to Lori and her response "we can do wonders with swirl marks", so I elected to have the dealership "detailing". Best decision, as the 350 CLK now looks like new...the interior is pristine and the black exterior paint has NO swirls and looks the best it has in many a year. Thank you MB of Music City and Service Advisor Lori Garrett. Sam B.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service, very fair pricing

My first experience with the service dept. at MB of Music City...in short, a great experience. My "service advisor", Lori Garrett was not only cordial and knowledgeable but also worked to make sure that whatever services she recommended were, in fact, truly needed based upon prior service records from a different MB dealership and the current status of my 2009 CLK cabriolet. In short, she was intent on saving me money, yet properly servicing the vehicle. Thank you, Lori. My convertible had significant swirl marks in the black paint from a previous poorly executed polishing. I mentioned this to Lori and her response "we can do wonders with swirl marks", so I elected to have the dealership "detailing". Best decision, as the 350 CLK now looks like new...the interior is pristine and the black exterior paint has NO swirls and looks the best it has in many a year. Thank you MB of Music City and Service Advisor Lori Garrett. Sam B.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5 star experience

Killian and Sam were fantastic to work with and really wanted to earn my business. I’m very happy with my overall experience. I will return

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service!

We have always had a great experience with Mercedes of Music City. We have worked with Kevin Taylor for many years and he always goes out of his way to provide excellent service. I would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service and service advisor at MB of MC

We started using Mercedes Benz of Music City for all our service work on our 6 Mercedes Benz vehicles and our service advisor and the quality of the service work performed at Mercedes Benz of Music City is the best we have experienced. Our service advisor is Lori Garrett and she takes care of everything and delivers a great service experience for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Marcus Robert's is an awesome salesman.

Went to buy my first Mercedes, I was a little nervous, but all the people were so nice, that I instantly felt better. My salesman Marcus Robert's, was so great, I would recommend him to anybody that is looking to buy a Mercedes. I love my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service at Mercedes-Benz of Music City

My visits to the service department at MBOFMC are always pleasurable. The staff is friendly, courteous and professional and their work is second to none. I had the pleasure of meeting Brent Reed for the first time and found him to be an excellent ambassador for MBOFMC. The staff takes great care of me as well as my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My Mercedes recall experience

No problems, My service tech was Lori and she kept me informed during the process. The waiting area was comfortable and clean. Any employee I encountered was very friendly and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

professional and efficient

From the beginning of my visit the experience I had with Edwin Vickery, Samuel Cavett, Keith Ertell, Scott Halpern, Beatrix Mohsenin, Amy Rothenbergr, Phillip Johnson and Thomas Agresti couldn't have been any better. I would have no problem recommending the team at this dealership to anyone who is looking to purchase a new or used Mercedes. Kindly, Delta Friend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.