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Mercedes-Benz of Music City

(1,081 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(1,081 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Music City from DealerRater.

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Fantastic Service

I come here regularly to get my vehicle maintenance done and have never had anything less than an amazing experience. From the facility to the employees to the atmosphere, everything was absolutely perfect. I dealt with Colt Hall during the maintenance of my car and he was excellent and made a great connection!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome Dealership

The entire staff was wonderful. I purchased the car from out of state, flew in to drive it home and they handled everything. Kate is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Awesome Dealership

The entire staff was wonderful. I purchased the car from out of state, flew in to drive it home and they handled everything. Kate is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service

Emily Kelly is the Greatest She Is so understandings and so kind The Dealership is blessed to have her She helped me with resolving my problems It was pleasure to work with her Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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What a great experience!

Wow - what a great experience. If you want a quality vehicle AND a dream team that is friendly, knowledgeable, and puts the customer first, visit Mercedes Benz of Music City - and ask for BEA. She is fabulous!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Had some warranty work done,

Lori was great, got me in and out in a timely manner. I had an afternoon appointment and she made sure I was out early.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Wow - What a GREAT Experience

If you want a quality vehicle AND a dream team that is friendly, knowledgeable, and puts the customer first, visit Mercedes Benz of Music City - and ask for BEA. She is fabulous!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Airbag Recall turns into very pleasant experience

We found everyone at this dealership to be efficient and friendly. Matthew Stewart, our Service Advisor, was courteous and did his job well. During our wait, everyone there was friendly to us, offering us coffee and being sure we were comfortable during our wait. We were there for recall on Airbag, not to purchased vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Customer Service

I selected 5 star rating- Mercedes Benz is just that type of business. Michael Karle was very nice & patience to me upon helping with my new purchase. I was very please to have had him as my salesman & he is good for the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent!

MB of Music City adds to the experience of owning a Mercedes! Thank you for bringing excellence into this market. Lori is an extraordinary source in the service department, and their communication is second to none.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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