Reviews
Fantastic Service
I come here regularly to get my vehicle maintenance done and have never had anything less than an amazing experience. From the facility to the employees to the atmosphere, everything was absolutely perfect. I dealt with Colt Hall during the maintenance of my car and he was excellent and made a great connection!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome Dealership
The entire staff was wonderful. I purchased the car from out of state, flew in to drive it home and they handled everything. Kate is the best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome Dealership
The entire staff was wonderful. I purchased the car from out of state, flew in to drive it home and they handled everything. Kate is the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service
Emily Kelly is the Greatest She Is so understandings and so kind The Dealership is blessed to have her She helped me with resolving my problems It was pleasure to work with her Thank You
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What a great experience!
Wow - what a great experience. If you want a quality vehicle AND a dream team that is friendly, knowledgeable, and puts the customer first, visit Mercedes Benz of Music City - and ask for BEA. She is fabulous!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Had some warranty work done,
Lori was great, got me in and out in a timely manner. I had an afternoon appointment and she made sure I was out early.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wow - What a GREAT Experience
If you want a quality vehicle AND a dream team that is friendly, knowledgeable, and puts the customer first, visit Mercedes Benz of Music City - and ask for BEA. She is fabulous!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Airbag Recall turns into very pleasant experience
We found everyone at this dealership to be efficient and friendly. Matthew Stewart, our Service Advisor, was courteous and did his job well. During our wait, everyone there was friendly to us, offering us coffee and being sure we were comfortable during our wait. We were there for recall on Airbag, not to purchased vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Customer Service
I selected 5 star rating- Mercedes Benz is just that type of business. Michael Karle was very nice & patience to me upon helping with my new purchase. I was very please to have had him as my salesman & he is good for the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent!
MB of Music City adds to the experience of owning a Mercedes! Thank you for bringing excellence into this market. Lori is an extraordinary source in the service department, and their communication is second to none.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
