INFINITI of Las Vegas

4.7
(435 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–8:00pm
Tuesday 7:00am–6:00pm 9:00am–8:00pm
Wednesday 7:00am–6:00pm 9:00am–8:00pm
Thursday 7:00am–6:00pm 9:00am–8:00pm
Friday 7:00am–6:00pm 9:00am–8:00pm
Saturday 7:00am–4:00pm 9:00am–7:00pm
Sunday Closed Closed
(702) 252-8100 (702) 252-8100

Reviews

4.7
(435 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of INFINITI of Las Vegas from DealerRater.

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1.0

The service was really bad and is not the first time...

The service was really bad and is not the first time

Dealer response

INFINITI of Las Vegas responded privately on 8/17/21 9:32 AM Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Sales Team at INFINITI of Las Vegas INFINITI of Las Vegas responded privately on 8/17/21 10:37 AM Hello, my name is Marc Lustig, I'm the Service Manager here at Infiniti of Las Vegas. I'm very sorry that you had a bad experience. I was hoping you might contact me so I can get additional information about your visit? If you have a moment and can contact me, my mobile phone is 702-296-3146, or my direct email is mlustig@superstoreauto.com. Thank you, Marc Lustig

5.0

Dealership is well staffed, clean and efficient in its...

Dealership is well staffed, clean and efficient in its operation. Ken was very pleasant and professional in addressing my needs.

Dealer response

Thank you for your review and kind words for Ken! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! The Sales Team at INFINITI of Las Vegas

5.0

We have been working with I of LV since we moved to...

We have been working with I of LV since we moved to Mesquite in 2015. They serviced our M35 and now our QX60. Professional staff and competent technicians are always appreciated when you are dealing with your personal transportation and they always deliver. Thank you I of LV.

Dealer response

Thank you so much for your wonderful review, Frank! We are thrilled to hear that you've had such a positive experience, and we hope you'll enjoy your new QX60. Thank you for choosing INFINITI of Las Vegas! The Sales Team at INFINITI of Las Vegas

5.0

Tim at Infiniti was exceptional! I appreciate the...

Tim at Infiniti was exceptional! I appreciate the communication and the timeliness of getting the work completed.

Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI of Las Vegas. The Sales Team at INFINITI of Las Vegas

3.8

Left oil prints on the hood and door handle without...

Left oil prints on the hood and door handle without performing wash which was stated

Dealer response

INFINITI of Las Vegas responded privately on 8/16/21 2:04 PM Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, please provide some information's (Name - phone number ) our service manager will reach out to you soon to resolve this issue. The Service Team at INFINITI of Las Vegas

4.8

My experience was quick & easy. Denise was helpful and...

My experience was quick & easy. Denise was helpful and knowledgeable. I got a great car for a fair price. Over all I am completely satisfied with my decision to buy my car from Infiniti of Las Vegas.

Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to serving you again! The Sales Team at INFINITI of Las Vegas

5.0

Denise hands down is the best car sales person I have...

Denise hands down is the best car sales person I have ever worked with! She truly will go the extra mile and go over & beyond! she made the process so easy and she will fight the fight for you!

Dealer response

Thank you, Natalie, we are very happy to hear that Denise provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Sales Team at INFINITI of Las Vegas

5.0

Denise is very professional and thorough in assisting a...

Denise is very professional and thorough in assisting a customer. She is very responsive and flexible. She provides an excellent experience and we sincerely appreciated her positive attitude. We are long term customers and will continue to patronize Infiniti of Las Vegas.

Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Denise, and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! The Sales Team at INFINITI of Las Vegas

5.0

Denise and Leigh were friendly, helpful, and patient...

Denise and Leigh were friendly, helpful, and patient throughout the entire process. The facility was also clean and inviting. Thank you, Infiniti of Las Vegas!

Dealer response

Thank you, Louis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Las Vegas, we look forward to having you as one of our valued customers for many more years to come! The Sales Team at INFINITI of Las Vegas

5.0

Kevin and his team always do an excellent job! I couldn’t...

Kevin and his team always do an excellent job! I couldn’t be happier! Fast, friendly ans accurate !

Dealer response

Thank you for your business, Jennifer. We appreciate you taking the time to leave us a five-star review. We're happy to hear that Kevin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Sales Team at INFINITI of Las Vegas