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Michael Bates Chevrolet

(561 reviews)
Visit Michael Bates Chevrolet
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm 9:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (888) 562-2905 (888) 562-2905
Used (866) 256-8761 (866) 256-8761
Service (888) 454-6164 (888) 454-6164

Reviews

(561 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michael Bates Chevrolet from DealerRater.

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My friend took his vehicle in to be fixed“Bates Chevrolet

My friend took his vehicle in to be fixed“Bates Chevrolet on Allen rd in wood haven MICHIGAN has had my Yukon going on 4 months. i stopped by about a week ago and found that they have taken my vehicle off their property i ask why and was told by Sherry the manager of the service dept that they didnt want me coming there and stealing my vehicle off of their property. YES I DO HAVE A ATTORNEY. OH and my bill went from 5000 to 8400 and my vehicle doesn't run it is the same as when i took it to them, they don’t know what is wrong with it.” He has tried contacting them MANY times!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

On my Brother in law's recommendation I dealt with Erik

On my Brother in law's recommendation I dealt with Erik Capion and he was right. My wife's lease on her F-150 was close to being up and with her being spoiled by driving 4x4 trucks for the last 6yrs., she wanted another one. We decided to purchase a used vehicle this time around as lease's are outrageous now. Erik sold us a 2021 Silverado at a great price with no Bulls%#t and low mileage. Needless to say, she is very happy with it as I am too. I'm sure there are other great sales persons at Bates Chevrolet but Erik is my sales guy for any future purchases. Keep up the good work Erik, you are appreciated. Thanks Again Don Monk.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great

Great Service will be back for service nice staff fast service answered any questions we may of had . Can’t wait to bring more business to michael Bates Chevy in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Nick was great!

Nick was great! He followed up on things I asked him for information on and even helped me with fixing something that I made a mistake on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

good service

car was ready when expected, good service, was keep informed of the progress of the car and was offered coffee or water as i waited

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Flat tire

I was pleased with how quickly they repaired my Malibu. I and put in an hour for a tear in my sidewall. Unfortunately I needed an oil change and their schedule was full. So I had to use an outside source.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very very good

Everything was done quick ..service was very good -customer services was excellent ..I will go back anytime ..they were awesome ..I would refer this dealership to anyone -they are great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Had a wonderful experience working with Justin H and Nick

Had a wonderful experience working with Justin H and Nick P with my new lease. This is my 4th lease with them and always have a great experience. Very helpfully getting you what you are looking for within a decent price range.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

i have bought from michael bates / rodgers chevrolet for

i have bought from michael bates / rodgers chevrolet for over 20 years and iam done with them, i purchased 2021 chevy equinox premier brand new and bought he best gm bumper to bumper warranty they have cost me $3500 the one time i go to use it in the winter when my turbo went bad they said it was'nt covered do to the weather casued i say prove that, gm warranty rep said it was on the 10 page contract they gave me at closing which they didnt so i had to pay the $500 to fix it never ever buy a extended warranty from the if i had known this i would have bought it or the car this dealership is all about the money and not about the people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Outstanding dealership I buy all my vehicles from there

Outstanding dealership I buy all my vehicles from there salespeople are very nice and helpful Kelly wise has always taken care of my family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.