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University Auto Center CDJR

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (272 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Quick service.

The Quick Lube department did a great job of getting my Terrain in and out in 30 minutes! Took a few days to get appointment, but well worth the wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Hands down best dealership around

It’s nice working with a dealership that values your time. DJ and Colby went above and beyond to help out. Colby even delivered the truck to me!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Complete Experience

Always do a great job. Fast, efficient and friendly. Able to get me in when, and if I have a problem. Thank s to all that make this place MY dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

GMC Canyon purchase.

Taylor our sales associate was great. He tried his best to get us the best deal possible. Trade in value was very fair and the price for the truck was excellent. Great experience with all staff involved!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Unable to solve my problem

I brought my truck in to try to resolve a suspension issue. The truck shakes when it encounters rough pavement at freeway speeds. The shaking continues until I slow to 60 mph. Once it stops I can increase speed until I encounter another patch of rough pavement. I was told that everything looked good and I should have my tires balanced. I had them balanced and my problem persists.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time to share your experience, as feedback is the only way we can fix what went wrong. I'm sorry that balancing the tires did not solve the problem. We would like to schedule another appointment, at no charge, to further diagnose the vehicle. Please let me know when a convenient time is for us to schedule it. We may also be able to pick up and deliver the vehicle if needed. Thank you, Lacie Dawson Service Manager 509-962-7164

Easy Deal

I have never had a better experience buying a car than I have had at University Auto Center. Thanks DJ, Dale, and Holly for making it easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service

Always greeted with a smile and very friendly staff! Fast service and very helpful in every way! Great dealership to work with! All Staff members are great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

great, quick lof

Started right on the scheduled time. Windows cleaned inside and out. waiting room clean with snacks available. Safety checklist completed and price was very reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellant service

Great place to buy a car. Colby was great and I highly recommend him. He works hard to make sure you get the right car for a great price. Holly is so good at explaining everything and answers all questions you have. We love our GMC Acadia, a great SUV at a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Normally I would but not after my wash last week.

They did a terrible job on my wash vac and windows. The inside of the windows you can see where they cleaned in front of the driver but stopped in the middle. On the passenger side they are tons of marks on the inside of the window. The outside was ok but you could see some swirl marks. If they dusted it wasn't much. The cup holder was still dirty. When we ask they usually do a pretty good job dusting. I'm willing to pay extra for a better job. I took some pictures if you would like to see them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Robin, I'm so sorry the cleaning did not turn out as well as it normally does. I spoke with the new detail manager to go over the concerns. I spoke with Rob and you won't be charged for the cleaning. Thank you for letting us know about the cleaning, I appreciate the information. If there is anything else we can do, please let me know. Thank you, Lacie