Cable Dahmer KIA of Lee's Summit

If I could give a 0 star review I would. This is a long post but it is worth the read. I recently left an updated review about cable dahmer kia. I truly didn’t believe that the customer service could be worse than it already was. However, I’ve been proven wrong. My husband and I got a Kia K5 back in November. Since having the car we have had multiple issues with the financing department (see previous review). Today, I was informed by my husband that someone from the financing team called our friend and told him that we would need to resign the financing documents for the 5th time now. I find it absolutely disturbing and so so unprofessional that the financing team called a friend of ours instead of us. That is personal information and it shouldn’t be shared with anyone but us. Also, we have reached out to the manager of the financing team looking for information on how to make a payment on the car and how we can cancel the warranty. He has not reached back out to us and it has been a couple of weeks. But when he needed us to sign the same documents 4 times in a row because he kept making errors, we heard from him at all times of the day via call and text. But now that we need something we can’t even get a response. We have tried multiple times to reach out to the GM and express our concerns and we never get and answer or call back. Kia’s excuse for us having to sign the documents for a 5th time now is that the leap year messed up their system. That is the worst excuse I have ever heard in my life. Once this is all taken care of I will never step foot in a Kia dealership again. They are very unprofessional and down right not good at their jobs. There is no excuse for this situation. If anyone is looking to purchase a new car I promise you will find better service literally anywhere else. PS, I highly recommend looking at other sites for reviews on this delearship because every other site I have looked at has had lower reviews than Google.

Longer wait then told, didn't wash my car and messed up my driver's seat. Very pricey

Great customer service also to the mechanics job well done I was in and out

Bought a new kia from this dealership. After purchase we realized that we purchased an extended warranty without our knowledge. Requested a refund and have yet to receive it and now emails are not being answered. Stay away!!!! While in the dealership in June of 23 overheard another buyer complain about the same thing. I would stay away! 6 months without refund !

I worked with Kristen Ayotte she was polite she knew what I wanted and she delivered. I give her 5 ⭐️

bought the tire/wheel warranty at time of purchase. This warranty(and I think the others I purchased) are worthless. If you are 200 miles from home and at least over an hour late afternoon on Saturday with a split sidewall what am I supposed to do? I replaced it with a temporary tire to get me home. Went to Kia today and spoke with a service employee with an attitude and he said warranty would not be covered because I purchased another tire!!!!!! This is stupid. What was I supposed to do? Sit on the roadside till you people answer the phone? Pathetic customer service skills! This is not the only problem I have had with them. the WORST customer service I have EVER had! Dont buy from these people at all.

What can you say? They're car dealers. This one doesn't disappoint if you're looking for a typical swindling-lying-dealer experience. The sales guy, Ricky, is a nice kid. I liked him and he did his job well, but he's being trained by dishonest people. He's new to the dealership and should leave the industry immediately before he become a soulless, money-grubbing vessel, like most all other lying car salesmen. I'm just not sure how they sleep at night. I purchased a slightly used Mazda that I found on CarMax. The car seemed to have mechanical issues once I got it home, so I took it back to Cable-Dahmer a few days later.They looked at it and said they couldn't find anything wrong with it...to take it to a Mazda dealer who better understands its mechanics. Okay. I get that, but do I want to deal with fixing a car that I just spent $25k on? But Cable-Dahmer does have that return policy option! Woo-hoo, right? Not so fast. With this exchange option, you have to purchase a car of the same or greater value and only from the Cable Dahmer that you purchased the original car from. Not ideal, but I doable, even if I have to pay a tad more. I understand that they have to have limitations. So, I find a Subaru online before I even go back out to the dealership. It's $5,000 more than the Mazda I'm giving back. And its still under the manufacturers bumper-to-bumper warranty. So, "Great", I thought, "I can cancel that expensive extended warranty within the 30 day period allowed." An extended warranty that I had to negotiate the price, which is insane to me. The price should be the price; however, that's another topic. But now that I didn't have any bargaining power, they raised the price of the Subaru to more than the advertised price, to include options that I didn't want or ask for! Like a coating and some other nonsense that I didn't want (ie SWAT tracking and some protection coatings that, mind you, was already on the car at the price they'd had on line.) They said they couldn't sell me the car by refunding the amount I paid for the Mazda and adding in the additional of the advertised price! The reason...because they had given me such a great trade-in amount only for buying the Mazda! What an obvious lie, right? Would almost be funny, if it wasn't so gross. I managed talked them out of forcing me into buying one of those additional options, but I was so worn down, that I just complied and purchased one of the packages because I wanted out of there, away from the dirty business. And the "administrative fee",$565, I had to pay again for the swap! I didn't even want to finance the car, but I was told I had to in order to get one of the offerings of $1000 off and I have to keep the loan active for a few months, then I could pay it off later. I contacted Wells-Fargo and they said I can pay it off now without penalty and no obligation to keep it for any amount of time. Oh the lies! And last, I can't stress enough the pressure that you are under when you go to finance. I was told that there's not a lot of money in the car business (haha) and that most of their money comes from the extras. Also that my manufacturer's 3 year 36 month warranty was really only good for 1 year and 10k miles, but that the dealers "just don't tell you that". I knew better, but I bought the extended warranty again just to get away from the pressure, knowing I could cancel later. And I have. Furthermore, I don't know if Cable Dahmer knew or not, but the previous owner also had purchased an additional 1 year transferable (to me) bumper-to-bumper from Subaru, come to find out today! I've never had the pressure of being interrogated by the law, but I imagine the pressure you get to buy all the "extras" with Cable-Dahmer is similar. They will keep you there FOREVER and then wear you down to the point that you are ready to collapse. It's awful! I'm surprised they don't have a glaring light in the face during finance! You've been warned!

Would not purchase a vehicle here again. Worked with Tim to purchase the car. They had the wrong car at the dealership. (Same make model and color) but the year was different and not all wheel drive. Bait and switch maybe? Finally the right car, but the car was super dirty. I went ahead and made the purchase while they cleaned the car. The car was covered in scratches and they also changed the price on the financing documents. I also am trying to get a the service contract canceled as I am moving out of the area. I have asked many times for the finance manager to call me or email me. This has been going on for about 1 month and still no luck. Unfortunately that seems to be how dealerships are now, once the purchase is done and their commission is made they no longer care about their customers.

I went in thinking imma be walking right back out. Nope!! Thanks to RICKEY NICHOLS, he didn’t let me leave without getting me satisfied. I kept his word the moment I walked in. Go See Em!!

How do these dealers get away with the crazy add in fees???? Price of the car was $24,700. Since I did not have a trade they said it would be $2,000 more plus $565 admin fee. That put the car at $27,265 then add ANOTHER $1,000 since I had my own financing plus ANOTHER $1,888 for a protection package!!!! Total price....$30,153 when the sale price was $24,700.......STAY AWAY!!!!