Cable Dahmer KIA of Lee's Summit

Worse Experience at a dealer. Car listed for one price but when you get there, they have added a number of additinal items. Removed those items but would not remove the paint protection for $990 since it was already on car. Did not list this is the advertised price. Said this was put on all cars at dealer but typically you get the option of adding that after purchase. Paint ptotection is a $990 scam. When going to finance office, noticed overall price of car was much higher again. They had added $3,600 extended warranty but never asked if we wanted that on the car. Finally, they scheduled the 1st free oil change but when car was taken ther, they said it was not needed. Waste of a day bringing car up to dealer.

Very disappointed and disgusted with my experience. Should have read the reviews first. My salesman was a young man and very nice.But I have to admit after hours at the dealership he was not good at following through or returning calls.I have tried calling the sales manager,used car and general managers since .y purchase on9/27 and no return calls yet, Horrible Customer Service.But after reading reviews I gather upper management doesn't CARE, THEY HAVE OUR MONEY AND PROBABLY BUY ANOTHER ARENA OR SOMETHING COMPARABLE.

I had probably one of the most chill experiences buying a car… Tristan and Tyler will see me for future purchases.

I been waiting three weeks still ain't got my car after I put money down on it! They have bad customers service! I knew I should of followed my first mind and went to another kia store and got the car i wanted and didn't have to wait. It seen like they not doing their job but when you call up there they want to put you on hold! I'm going back up there today to get my money back that I put down on a car three weeks ago! They can have the loaner car back advisor well! They not no good at all...not wasting my time again with this dealership! STILL AUNT GOT MY CAR BUT WAITING ON A APPROVAL! My sale person is Michael Seeber! Horrible and didn't contact me but I had to reached out everytime to get an update on the car i put down! I will not recommend nobody come buy a car from this place!

Beware of false advertising concerning Cable Dahmer’s so called Free 5 year Power Train Warranty! This is actually an insurance policy that you purchase with your vehicle. It has a lot of “fine print” exceptions and loopholes to excuse them from actually paying for many power train repairs. We bought a “certified” pre-owned car on June 24, 2024 and 37 days later it overheated due to a faulty thermostat and blew a heats gasket costing us about $3000 in repairs. I have called and spoken to several people at Cable Dahmer and their insurance agency, however a month later now, it’s certain that we will be paying for the entire repair bill ourselves. If by chance, Cable Dahmer actually calls me back and honors their advertised warranty, I will remove this review and post a more positive one. But it’s very unlikely. Otherwise I’ll leave it right here. It’s so sad that’s business of this size would pull a smoke and mirror scheme like this on a trusting customer.

In the past I never had a problem with the service. But this time, I had to leave the car to get body work done. Someone had tried to steal the car. They had broke out the right rear window and the steering wheel was messed up.

Brought my car in for an oil change and coolant flush. Mentioned the fact that I had a leak as well. They had my car 8 days. Said no leak so warranty wouldn’t cover the rental. Charged me $640.00. Morning after picking it up leak bigger than before in my driveway. I’m truly not sure they did anything at all. It’s almost like they are a rental car and con business. In 25 years I’ve never felt this cheated by a car dealership. But I guess this is where all there money comes from that’s why when you call it’s press 1 for service.

Brought my car in for an oil change and coolant flush. Mentioned the fact that I had a leak as well. They had my car 8 days. Said no leak so warranty wouldn’t cover the rental. Charged me $640.00. Morning after picking it up leak bigger than before in my driveway. I’m truly not sure they did anything at all. It’s almost like they are a rental car and con business. In 25 years I’ve never felt this cheated by a car dealership. But I guess this is where all there money comes from that’s why when you call it’s press 1 for service.

I had to smile - the first review I saw for Cable Dahmer Kia addressed bait and switch - same as my review. Marty (I think that is his name) advertises the Cable Dahmer Advantage. This must be the bait and switch marketing they use. Went in for a 2022 Telluride with 18K miles and listed on Cars.com for $38,400. This morphed into a quote sheet of 49K with the potential of getting between 43 and 46K. What happened to the 38K? Who knows? I guess that is the C-D advantage. Have bought many slightly used cars - never encountered this. Salesman was nice - said they do this with every customer. Sad for someone taken in by this approach.

This experience was a complete joke, and classic example of bait and switch. I was exploring buying a 2024 Kia Sportage. When looking at the site it shows their MSRP (which is not actually that at all, as they include an $890.00 3M clear coat and nitrogen in their listed MSRP). They then show the discounts on the vehicle which total $2,500.00, and if you have a trade and finance the new purchase with them the total discount becomes $5,500.00. When I requested the best bottomline number they could give me on the car I was looking at they responded that they could sell it at the exact MSRP. What happened to the published discounts? Can you say "Bait and Switch?) Steer clear on this dealership!!!