Reviews
Great dealer and very reliable staff
Amazing service from the staff, Zack went above and beyond to help us and consistently provided us very honest opinion. Finalized everything remotely and drove 4 hrs to pick the car. Its worth to give a shot with this trust worthy folks. Loan process took us 30 min. No additional sales pitch etc. Jimmy is very fair in handling the loan process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
BUYERS BEWARE PLEASE BEWARE
I bought vehicle from this dealership and they assured me that it was a fine car and I paid the asking price within six months the car was nothing but a money pit from then on from a new this to a new that water pump, a broken left bearing, a new battery and other things in which came out of pocket the last issue was the end for me because it had such low maintenance before I purchased the vehicle a repair shop informed me that it needed $10,000 of engine work I spoke to management Sayed he said they would buy the car back at blue book value only if I purchased another car from them my impression is that they don't inspect these vehicle and try to sale you a extended warranty service at a high cost to cover their butt. PLEASE STAY AWAY FROM THIS DEALERSHIP.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Kevin, we're sorry you feel this way. It's important to note a few points you did not mention. (1) You chose to take the vehicle to TWO different pre-purchase inspections (one of them being VW dealer) and were told the car was fine. (2) We helped you with a subsidy when you called about vehicle needing repairs months after purchase. (3) At time of sale, you changed your mind several times about getting an extended warranty--even when both us and VW service advisor encouraged you. We respectfully disagree with you because we do extensively inspect and recondition our cars. Lastly, our offer to buy the car back over one year later at market value was not contingent on you buying another car from us. Feel free to contact us if you have any questions or concerns.
Happy with my pre-owned BMW 325xi coupe
I recently purchased a used BMW from Vins Cars with the help of Zack Owens. Zack was extremely professional, personable, and made sure that I was informed and happy throughout the purchase process. He gave me a good price for my trade in, and best of all, I was out of there in just a little over 2 hours. I would definitely use Vins again, and definitely ask for Zack.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome all around experience!
When I found the vehicleI had been seekingfor months, Vins held it for a couple of weeks. The car was exactly as advertised and priced better than other dealers. I've had several BMWs and was nervous about not purchasing from a dealer. My experience was better than expected. Thank you Vins team for a great car and car buying experience. I would definitely use them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good experience and friendly staff
This a very friendly and accommodating dealership, they were honest and forthcoming about the vehicle we were interested in. We were pleased with their service and the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great purchase experience.
Great purchase experience. Bought a quality and price competitive used car from them. Definitely recommend this dealer for anyone considering buying a quality used car. Jimmy is easy and great to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Subaru
Excellent customer service. Louis was the guy whom I first communicated with. He is very professional, and responds to your emails and calls promptly. Arriving at VINS he help us select the best car for us to meet our budget. Very understanding and patient with his clients.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bad s550
Horrible car!Zack ranned my credit without me looking at or test driving the car. I wasn’t able to see the car until 3 days after him running my credit. It was a horrible experience and I’m pissed off that they got over on me. First time buying a car should’ve been a better experience and he ruined that for me. Zack Owens have a nasty attitude. I was just informed that he was fired.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Went in on a whim and ended up with a car!
I had been casually looking for a used car for the past few weeks. My husband and I just moved to Virginia last month and had been to a few dealers in the area; we were so unsatisfied we had concluded we may have to look out of state! Luckily, I stumbled upon a Cars.Com listing for a sporty little Mazdaspeed3 at VINS. We stopped in this past weekend on a whim and were greeted by Louis. I can tell you that we have NEVER dealt with a more honest, well-informed and laid back salesman before. When we inquired about the car he knew exactly which one we were talking about as well as all the differentiators that made this car special. You could tell right away he knew the history and specs of every car on his lot. We were SO impressed. The buying process was completely stress free and quick thanks to Louis and the Finance Manager (forgive me, I forget his name). We are so happy with our purchase and the quality of care we got here at VINS. We will definitely be back when we are in the market to replace my husband's car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Audi q7
I bought my car from this dealership a month ago . They are a great people with a great customer service. Louis was the guy who helped me purchasing the car , he is very friendly and honest guy . He spends enough time with his customers trying to give them the best deal and the best car that fits their needs . I highly recommend this dealership for everybody.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase