Reviews
Great experience
I bought a new Ford Explorer platinum from Hawk Ford 2 weeks ago. I was looking for a specific model, color, trim package and rim option. I worked with Eric Sakumoto. They found the exact vehicle I was looking for at a price that beat another dealership I was working with. Eric was wonderful to work with, the managers were helpful, everyone was great. There were no pushy sales tactics, just honest help. I would absolutely recommend Hawk ford and Eric to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Zarem85, we're so glad that we were able to go above and beyond your expectations! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!
Great service
Prompt and detailed service!!!! They called every day and let us know what was going on with our vehicle! Would highly recommend their service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rstevenson555, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!
2019 Ford MAX Expedtion Purchase
Like normal dealing with Kirk Brown very professional and his counter proposals were spot on. I think we have now bought our last 6-8 ford products from him. The Sales Manager I would keep away from customers abrasive and someone I don't find very accommodating to a possible customer. I don't see this person long for your dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Ford of St. Charles! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!
Always accomodating!
Dropped of vehicle the night before, for work to be done the next day. Staff kept us up to date and even finished up the job before we expected it to be done! Excellent staff and excellent service~! We worked with Tom, super nice guy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bagrowski1, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Safe travels!
Review
It was an easy process. My salesman Bob was courteous and kind and did not add any sales pressure that some dealerships seem to do.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fordoqui, it is great to read such wonderful comments about your recent experience with us! If there is anything else we can do to assist you, please let us know! Safe travels!
Installation of a 2nd row console and alert on Fordpass.
Installation looks great and car was delivered clean also alert was looked at and repaired. Both Steve and nick made sure to call to keep me posted on results and time of completion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dghwww, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
Oil change
Went in for my first oil change. Was in and out in 30 minutes. Nice young man took care of my truck. Will return again. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Lbadtke, thank you for your wonderful response to the quality of service our Staff provides! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Safe travels!
Steve helped me out
2018 Ford Edge stuck in park downtown Chicago. He took time to talk to me while broke down then got me up and rolling in the morning the next day without an appointment
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bradley, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Safe travels!
Again, great service!
Wonderful customer service from Steve and Tom for the recall on my Ford Mustang. Offered a loaner with no problems. Had the works package done and also a dent fixed. Everything looks good! Thank you again for making this a pleasant and easy experience. I would highly recommend Hawk Ford and their employees. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your recommendation of our dealership! Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service Dept.
I went in for an oil change and tire rotation. I helped right away. Everything was explained to me. The service reps were very nice. There were a few items that they said would need to be done in the future. I was able to use my Owner Advantage money. It was flawless! Thank you so much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Blm70690, we are happy we could make your experience a positive one! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!