Napleton Kia of Fishers

Mitch was a very professional guy. He dealt with us with respect and courtesy. Would recommend him to any person in the area looking for a car.

I would like to share my car buying experience with Klaryssa, from Napleton Kia of Fishers. I was promptly greeted by Klaryssa and I explained what type of vehicle we were looking for. We selected two vehicles to test drive. She explained many of the features of the vehicles. Once deciding on the Kia Niro, the paper work and negotiations began. This was the least stressful experience of purchasing a car. Ask for Klaryssa at Napleton Kia of Fishers for your next purchase. She is very personable, knowledgeable and will get you the car you want. A very satisfied customer! Tom S. from Fishers, Indiana

NOT WORTH THE DRIVE IF YOU'RE OUT OF STATE. Common theme with these 1 star reviews. Called at 9am to let them know that we were driving 2 hours, plus a time change, to see a KIA Sorento. We were told it was available and texted before we left to confirm-no response. Arrived and that car was already sold. They did have a KIA Sorento with the same trim level just higher mileage and different color than expected. We decided to move forward since we drove far and hoped they would work with us on a deal. The 2017 KIA Sorento was priced at $22,000 but their monthly payment plan added up to $30,000. Thankfully, my husband did his research and knows his numbers because it was a JOKE! Our salesman was Mitch, nice guy, but his hands are tied and he has no actual say in numbers. Manager came to speak with us and we were able to come to an agreement. Chris the finance guy is EXTREMELY pushy. He will fudge numbers and interest rates for days. NEVER accept the first, second, or third offer. WE WERE AT THE DEALERSHIP FOR 6 HOURS!! Plus a 2 hour drive there and back. They seemed sympathetic to our drive but did NOTHING to move the process along. They noticed it had only a quarter tank of gas and we were told that they would add more before we leave; we got in the car to see they added enough to make it a half tank. We are very happy with our KIA Sorento because it is a KIA product NOT because of the dealership. We would NEVER recommend this dealership to a friend or family member and hope this review makes you take your business elsewhere.

Great experience with all parties Fast and honest as well as assisting in return of my current lease Salesperson was very on point and answered all of my questions

Made an appointment to test drive a vehicle I intended to purchase and drove over an hour to the dealership. I had been in contact with the dealership the entire day, including a text after I left clearly from miscommunication. Once I arrived, 20 minutes early and checked in and let the salesman know what vehicle I was there for, he didn’t know what kind of vehicle that was, he brought another gentleman out who told me another woman had already bought it. I asked if they had not enough courtesy to contact me and tell me not to bother driving all the way to the other side of Indianapolis when they had just talked to me an hour ago???? While I was leaving the car lot I got a text from another salesman asking if I made it there ok!!! Are you kidding me??? 🤬

Dealing with Nate has been the best experience I’ve had at a dealership . His professionalism and character is unparalleled. Nate has earned a lifelong customer and reference.

Everything was simple and salesman was great Devin was good to work with and listened to me well. Thank you for the new soul and I will be back if I need something else

I showed up this morning and met Devin. He has great personality and worked with me without pressure! I went shopping but came back because he made me feel comfortable. Thanks for all your help

Very disappointed with the way i was treated after coming back in to dispute additional charges on my contract that i had not agreed on or were offered free. I was in and out from financing in 15 minutes and at no point were conditions or additional charges other than the price of the vehicle explained to me. The conversation with the finance representative began with “ we’re going to do this as fast as we can because i have to go pick up my son”. Packages that were promised to me free by a different salesman who took over the sale at some point (not Shane) were charged twice the value of the package. When i came back in to dispute this i was yelled in my face interrupted every sentence without being able to explain why i was upset. The salesman did not take notes of any of my concerns knowing that the finance representative was not going to be in office until Friday 6/12 (two days later). I was not directed to a GM instead the salesman walked away and went outside to smoke a cigarette then proceeded to argue saying i was just “too worried” and he was going to take care of the issue in two days knowing at that point i had no trust that my issue would be fixed because he had no authority to promise anything. I am awaiting for a call to come back in and hear good news but i was robbed from having a good car buying experience.

AMAZING customer service! Top notch. I bought a 2017 Kia Sportage and am IN LOVE!!!!! Go see this man for your next trade in, you will not regret it.