Napleton Kia of Fishers

Negotiated a fair price with sales person. They make you wait a long time for a finance manager, who makes you think he is a friend and had your best interest. He distracts you when signing papers. If you don't watch it will have fees for everything. Then there's the useless warranties, tire and wheel, windshied, and repair from companies that have Bad Business Bureau.ratings. Not a dealer I will ever do business with again!! What about you??

Hidden charges!!! The list price of the car is not the real charge!!!!! They add an additional $2.000 in charges for paint protection and gps that are already added to the car. These are Not optional charges! You are Not told about until you are signing final financial document. example car is listed for $14,000 on cars.com but in reality it’s is $16,000. Please don’t focus on your monthly payment being correct check the contract lines and total financed amount! This was a very disappointing experience and very shady!! I would not buy a car from this dealership.

I will try to stick just to the facts. Saw the ad on for a used Hyundai Elantra on Cargurus.com. Sent them my email and phone to contact me. Which they did quickly. Set up a time after work to see the car. (it is an hour away from my home) After arriving at the dealership, we are asked to come inside and the salesman explains about their "Napleton Care" . Essentially a bunch of extras that they are trying to sell. I'm ok with that, that is their job. We take a test drive and like the car, although it is not showroom new. But we are interested. So we go back inside and talk to the salesman. We have excellent credit so there is no problem there. He asks what I want for a monthly payment.- I tell him I want a 60 month loan. He says my payment will be close to $400 mo. I ask at what interest rate?? He says he can't tell me that. Only the finance guy can. He suggests a 72 month loan. I say no. I will only go 60 mo. My figuring at an interest rate at my bank had me at $250 mo for 60 mo. That was for the price of car, sales tax and a few hundred on top. I relay to him the above info and he states there are more charges than that. I ask what are they? He says the finance guy can answer that, he can't. I tell him I can just get a loan through my bank. He says "So you don't want the car?" I say no, I am interested, but I can get a loan through my bank. He obviously doesn't want that because he goes on to state how many banks they work with etc. He says to give him a minute and leaves again. Comes back and says he can get us .5% less interest rate for 60 mo. I say that is a great rate. But the monthly payment is still $35 mo higher than what I figured. (lower rate, but higher pymt?) So this time I ask how much is being financed? They say "price of car, tax, title, license, and other things." "What other things?" I ask. That is when he mentions about the "Napleton Care" stuff again. I say "oh, I don't want any of that." He says that it is part of sale, already installed. I ask him to uninstall it. He says he doesn't know if that can be done. He goes to his manager (I think) Manager? comes out and states that the "Napleton Care package" comes with the car. I tell him, I don't want that. I just want the car. He says it is already installed. I say uninstall it then. He says they can't, that it is already installed. (at this point I'm ready to leave and get up) I tell him that it is underhanded to advertise a car at one price, but then say you can't buy it at that price because you have "added value" to it. I then leave. I realize that it is a business and money has to be made, but this is what I consider false advertising. I would not recommend anyone purchase a vehicle here.

Vampires in there. Will scam at any cost to customer.. Worst car dealership I ever been to in whole.life. you will be ripped off stay away

Great Service. Mitch got my 2016 Challenger down to a great price! The manager was very helpful in finding a bank that would work with my limited credit history for a great interest rate

THIS DEALER IS A EXTREMELY BAD. YOU BUY A CAR FROM THEM, AND YOU DONT GET A TITLE OR MEMO. BE CAREFUL YOU WILL STUCK WITH A CAR, YOU CAN NOT DRIVE

Nate was awesome! Ended up getting a much better car than the one I came in for. He was very honest and knowledgeable. Will be back for the next one!

Nate has been very professional & knowledgeable from the start. He has been patient with all of my questions & has been very respectful of me. I will definitely be recommending Nate & Napleton to anyone shopping for a new or used vehicle!

Nathan was very helpful very professional answered all my questions made my buying experience very easy explain everything to me in detail I would recommend him 2 friends and family

I had been looking for an SUV for more than a year. From the minute we walked in to Kia Max and George made our auto purchase nothing short of pleasurable. His knowledge sincere interest in your wants and needs and inventory make Napleton the ultimate dealership in the Fishers area. Check it out - you won't be disappointed!