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Mercedes-Benz of Springfield

(181 reviews)
Visit Mercedes-Benz of Springfield
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00pm–4:00pm
Sunday 11:00am–4:00pm Closed
New (888) 388-0321 (888) 388-0321
Used (888) 386-6265 (888) 386-6265
Service (888) 416-0607 (888) 416-0607

Reviews

(181 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Springfield from DealerRater.

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Kept the vehicle until it was right.

Kept the vehicle until it was right. Did have a very much appreciated loaner. In and out easily. No waiting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Ricky at Mercedes went above and beyond for us!

Ricky at Mercedes went above and beyond for us! Made sure everything was done in a timely manner and made sure all paperwork was completed with the appropriate people. He was very attentive and answered everything throughout our time shopping.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Our salesman was very informative and responsive and

Our salesman was very informative and responsive and helped us friend the perfect car. He has consistently been available when we’ve had questions or needed service after we purchased the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Had an outstanding buying experience at Mercedes in

Had an outstanding buying experience at Mercedes in Springfield. My husband and I were planning to upgrade from our 2015 ML, but weren’t really planning to buy anything that day. That all changed when we sat down with our salesperson Matt. He was so helpful and found us the PERFECT car. Steve in finance made the process so smooth that we left the same day with our 2023 GLE and we love it! A big thanks to the whole team at Springfield!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Honestly I had a really great experience working with

Honestly I had a really great experience working with this dealership on my latest car lease. They went above and beyond to not only review all the details of the cars with me but were patient when we were going back and forth between different models and gas vs electric. And in the end they also delivered the car straight to my house once we made our pick! I'm very impressed with Mercedes Benz of Springfield and will definitely be going back to them when my lease is up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We’re on our 2nd lease from Mercedes-Benz of Springfield

We’re on our 2nd lease from Mercedes-Benz of Springfield and have been truly impressed with every interaction with the team along the way. They were very thorough throughout the leasing process both times. We’ve taken our car in for routine service, and feel they are honest in the work they do. The employees always greet you with a warm welcome, and make you feel comfortable while you wait. When it’s time to trade in for a new lease, we’ll be retuning to MB of Springfield!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thank you for your excellent service!

Thank you for your excellent service! I will be back in the future! Moe & Sam we’re great to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mercedes Benz of Springfield provides excellent customer

Mercedes Benz of Springfield provides excellent customer service and a comfortable atmosphere. I highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ricky has shown excellent judgment when helping me out

Ricky has shown excellent judgment when helping me out into buying the right vehicle that works best for my lifestyle. He was very flexible with my schedule as it was hard to manage.. but he made it work like always! Greatly appreciate all his work he has done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ricardo Albano is the guy to look for when shopping for

Ricardo Albano is the guy to look for when shopping for your next car at Mercedes Benz of Springfield. He knows what he is selling. This is very important for me. I have been going to this dealer for 5 years and Ricky is always there to help me. He always suggests the car model that would suit me. I’m a customer for life. Look for Ricardo Albano(Ricky).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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