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Cloninger Ford of Morganton

(181 reviews)

Reviews

(181 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cloninger Ford of Morganton from DealerRater.

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excellent

Sarah philyaw was very pleasant and professional. awesome to work with! she worked very hard to please me and to tend to my needs. thank you!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review. Sarah really cares about her customers

Very Satisfied

I was considering purchasing a car from this dealership. Myself and a friend test drive the car and was not pleased with the transmission. I was told by the sales person, if I purchased the car they would take care of the transmission. I took the car back a month later and the transmission is fine. I really am pleased with my purchase and the work that they were able to complete.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so for your 5 Star review. We are so happy you're a member of the Cloninger Ford family

It was good, no complaints.

I was coming here when it was Crossroads and had no problems and now that it is Cloninger I have had no problems. I gave them the 5 stars because they do good work. I cannot complain.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and the 5-star review.

Great customer service, friendly, & caring for me, & car.

They have great customer service, friendly, & took good care of me, & my Ford focus!! Great dealership!! I would recommend anyone to buy a car here, & get there car fixed here!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Cloninger Ford of Morganton for you all of your vehicle needs. It is our pleasure to serve you. Also, thank you for the 5-stars!

excellent serivce

In 1/2 hour I was in and out with clear explanation of what was done. Great! They were polite and efficient, and seemed to be happy to do a good job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 4.75-stars. We will strive to make it 5 stars on your next visit.

Good friendly people!

Good personable interaction with me, also very good follow up. Thanks, Charlie!!! Good response from the service department when a problem was suspected. Good experience for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

On behalf of our Service Department and Charlie, Thank you for the 5-star review.

options

I was shown only cars that closley resembled my choices. The salesman took all the time I needed to allow me to make my decision and explained many options and my concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent experience and low pressure

I was window shopping for a vehicle to replace may company car when I turn it in on my retirement. I will not retire for six months but wanted to see what I would like. They allowed me to look at several cars with no pressure to buy. And we discussed likely pricing closer to my retirement. Fortunately, they had in stock a 2018 version of a F-150 truck that was exactly what I wanted. And they were able to work out a price that motivated me to buy now. I felt like they were on my side. Also, when my company car was delivered there, they assisted me in resolving a missing option on the car and they were not the selling dealer. That is why I went to Cloninger when I was ready to shop and purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review. We are grateful that you chose Cloninger Ford of Morganton for your vehicle needs. Enjoy retirement while driving the F-150 that you wanted.

Dealership as a whole

We have purchased several vehicles from here. J.D Abee and his crew are top notch! We have always had the best experience. We are back to a complete Ford family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the kind words and glad you are part of the Cloninger family.

2019 Ranger

Great is was pretty simple buying a new vehicle the crew walked through each process with u until the end and then Randall drove it to my house, Good job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Cloninger Family. We appreciate your business and the 4.5 stars.