Cloninger Ford of Morganton

As always, Wayne in the service department is the reason I keep coming back, he goes out of his way to make sure that I am a very satisfied customer.

Cloninger Ford is a great place to do business! We just purchased our third vehicle from them! From Customer Service to sales, you guys are great to deal with! Thank you for assisting us!

They made sure I got the car and payment I wanted. It took some time but they made it happen. Everyone was great! Thanks Guys!

Great customer service and knowledgeable technicians and mechanics make this the best service center I have ever used! They get it right the first time.

Great experience would recommend the dealership. Dwayne was very professional and knowledgeable. Felt no pressure at any time. Awesome experience. This is the 2nd vehicle we have purchased at this dealership.

I bought a used F-150 here. I'm pleased with the truck. The sales experience is typical of most "old school" dealerships. They try to keep you on site as long as possible and delay giving you answers as long as possible -- in other words, "the grind." The idea is that you are so worn down by the time you get an answer that you will agree to almost anything. Many dealerships do this, so it must work, but I find it unpleasant. I've never bought a second vehicle from a dealership that does this to me. I recently had my truck towed here for service. It was a month beyond the bumper-to-bumper warranty, so I had to pay full price for the repair, even though the problem (faulty cylinder head temperature sensor) is fairly common with the model. I was a bit disappointed by this. The service department at Cloninger Ford in Morganton seem to be overloaded. My truck broke down on Saturday before Labor Day, so the dealership was closed until the following Tuesday. I called early Tuesday and the earliest time available was 11AM on Wednesday. The truck was towed to Cloninger around noon Tuesday. I called for an update Wednesday afternoon. At that time they had not "looked at it" but said they would do so that day. It was actually the next day before they took any action on my problem, and the work was completed late in the business day on Thursday. If they'd managed to fix it Tuesday, I would have been delighted with the timeliness. Since I had a service appointment on Wednesday, I expected that it would get fixed Wednesday. Instead, it took a day longer. My overall impression of the service department is that they are cramped for space and probably need more mechanics to handle the workload.

Buying a new vehicle from Cloninger Ford of Morganton was a wonderful experience from start to finish. J D and Sean were knowledgeable, and professional!

Always receive excellent service from excellent people. They’re always able to get me in the same day, take great care of my truck and are quite friendly too.

The service here is always second to none. Great customer service, short waits, and reasonable prices for care maintenance. Monica is always so nice and the technicians are very thorough.

The Service team did a great job during my oil change. It did not take long . They had a comfortable place to wait. Thank you all Monica for taking of me.