Chapman Dodge Chrysler Jeep RAM

These guys are great and took their time with my mother and me to help find her the best vehicle and at the payment she wanted. My sister is now ready to get one also. She will be coming to see you guys. Thanks again.

I went in Chapman on Saturday expecting I would have to leave my car over the weekend. Anthony the service manager managed to get the car inspected right away and within a 1/2 hour I was getting my car up and running. The repair would have usually cost $432.31 but because I had an extended warranty I paid a small co-pay of $100.00. The car runs perfect. I am grateful for all the help from Anthony (Tony) Rhoades. Every repair that has every been done at Chapman has been of the highest quality. (But also don't forget to buy an extended warranty. Dennis Hagen

I was surprised to see that other customer's negative reviews of Chapman Dodge got published. Maybe it is worth the trouble for me to write about my own experience. I took my 2012 Ram in for the 48,000 service, expecting to about $37.00 for the oil change and get a free a.c. check and maybe pay for freon to be replaced. And I knew that the ATF was dirty and they might have to replace it. Dave told me up front that they might need to do work on the differential that would be 189.00. When Dave came in to the lounge it was not to tell me what they found and what they recommned - but to tell me the truck was finished and the cost was - over 600.00. He found a coupon that he used to used to discount the final cost to 546.00. That was about twice the maximum I had prepared myself for.. After I drove home and looked again in the manual I saw that the service Dave had done on the tranny was not due until 64,000 miles, which is what we had talked about on the previous service at 40,000 miles and I had passed on it then. Then I thought if it was really vital that these jobs on the tranny and differential to be done now, way ahead of the Dodge-recommended schedule, - because why? - the truck was going to break down if Idid not shell out this extra cash? - then it should have been covered under the warranty. Or why did I have a warranty? If the tranny was going to fail or the rear end was about to blow then Dave should have told me this is what they had found and asked me - instead of doing repairs that were unauthorized and maybe unnecessary.. When I recall that Chapman Dodge told me last September that there were no other Ram trucks like the one I wanted available in Phoenix at the price I wanted to pay according to their computer they were lying - I found another dealer with some 2014 Ram's at less than the price I paid Chapman for my 2012..Too late this time. Twice they burned me. I am through with Chapman Dodge.. Couteous service, friendly staff - but no integrity.

This is the second car that we have purchased from this dealership....the thing that made this exprience so outstanding was the way that we were treated...my husband is disabled from several strokes and communicating with him can be a challange...they treated him and myself with the topmost respect...they were helpful,polite and honest and straightforward with us. Our salesman was Leo Godinez and he was so awesome with my husband and myself...Richard Durstine,the sales manager was great with helping the deal go thru and last but not least was Dion Earl,the finance mgr...what a great person,so respectful and so honest,and so patient with the situation...he even thanked us for allowing him to serve us...what a great example all three of these men are....I would go back and I would certainly send people to this dealership

THE MOST HONEST, HELPFUL DEALER I HAVE USED. I WILL USE THEM FOR SERVICE ON ALL MY VEHICLES AS WELL AS MY JEEP PRODUCTS. EXCELLENT!

If I could give no star I would! Service department is horrible at what they do! It literally takes 2 hours for an oil change. The first time that happened I was beside myself because I know I can do the oil change myself within 30 minutes so I started to drop my car off for the oil change so I didn't have to worry about the wait!! Then their true colors shined through when I went to get a recall on my airbags fixed. Before Bringing my car to get fixed the day before I was pro-active and called to ask about the recall which the person helping could find 2 but said they could only fix 1 of the recalls because the parts for one are not yet available. I mentioned that I could bring it in and wait but only have a couple hours, the service rep said no problem it shouldn't take that long. After dropping my car off I sat there for 2 hours and never heard from my service rep. So I got up to start looking for him but he was nowhere to be found. Finally, I got in touch with Tina the supervisor who continued to give me the run around! Come to find out I've been siting there now for 2 hours and they haven't done a thing to my car. So I got upset & said I made an appointment for a reason I only have so much time and I got to go. I asked how long it would take she said 45 minutes. The biggest reason I brought my car in was to get the airbag recall fixed. Unfortunately, I was told that my service rep had to leave because of a heart attack, which I can't say for sure if it's true but it doesn't matter anyway since he had already set the appointment for the recall in the system the day before. I even had the letter Dodge sent to me in hand and service rep said he doesn't need it it's already taken care of. I told Tina not to worry about the car wash to save some time because I can't wait any longer. So I get my car back in 40 minutes she now tells me their computer was down. This is when I realize how unprofessional they are. Yes, she finally got me out of there but lied about the 1 major thing that I came to get done.(This recall is the big one were the airbags go off for no apparent reason) Then I write a review on yelp and of course they respond back to this heart attack which happened after the appointment was already made and I was sitting there for hours. Y I would have never even gone to Chapman Dodge that day if the service rep told me they couldn't do the recall like he did on the phone the day before. So you'll see if here folks the next reply they make will sound courteous, and they'll make it look like nothing was their fault. Trust me nothing but lies and headaches over there. Conclusion: I tried to be pro-active and set up the appointment and go over the recall before bringing my car in only to be disappointed. I sat in the waiting office like a xxxxxxx for over 3 hours and the only thing they did was an oil change and figure a way to get me out of there which meant making the decision to not fix my airbags!! Then to create insult to injury the offer a free oil change for the mishap. They obviously have no clue how much my time is worth. Imagine the lawsuit if that airbag now goes off for no apparent reason!!

Easiest most straight forward car buying experience ever! I first dealt with Frank at Chapman Jeep via email. Then discussed my needs and wants for a new Jeep via phone. Frank was very honest and friendly. He listened to my needs and concerns and genuinely took them to heart. Within a few hours he had put together an email with links to 3 vehicles that fit my list of requirements for what I was looking for. He gave me a hassle free out the door price, while breaking down the purchase amount, tax, title and license etc. Once I was happy with the price, numbers, and selected the vehicle I was interested in, I then went into the dealership. I was greeted by Richard (Frank had the day off). The paper work and details were prepared and ready when I arrived. We took the Jeep on a test drive and then finished the buying process. While I was finishing all the paperwork and payments with Nick (the finance manager), the Jeep was being detailed and prepped for delivery. They were very aware and respectful of my time and did everything in a very timely manner. Nick was fabulous as well. He too was very honest and straight forward. All the numbers I had be quoted were honored. There were no hidden charges or fees. Once the paper work was all signed and complete the Jeep was completed being detailed. The gas tank was filled up upon delivery. Richard then walked me through the entire vehicle, showing me where everything was located, what buttons were for what, as well as setting up my phone with the Connect system etc. He made sure that all my questions were answered. As if that wasn't enough, Richard and another employee drove my Jeep home for me (since I had a vehicle at the dealership). That was a nice surprise that I didn't have to return later that night or the next day with a ride in order to pick up my new car. Overall, everyone was amazing. Very friendly and honest and easy to work with. I really felt I was valued as a customer. I would recommend Chapman Dodge.. Jeep...(in Scottsdale) to anyone looking at purchasing a new vehicle. It truly was a painless, stress free experience. Who actually says they enjoy the hassle of buying a car?? Well, I can honestly say, there was no hassle. It was very enjoyable! Thank you again to Frank, Richard, Nick and the rest of the team at Chapman Jeep!!

Easy to check the car in. Very willing to shuttle me to my office, which isn't close to the dealership, I got the car back at the time promised. A very reasonable price for the work performed. Friendly, reliable service..

I purchased a Certified Pre-Owned Ram 1500 at the time of the deal, the salesman said he would go find the second key fob and have it when I was done in finance. I signed the deal, he couldn't find it. He said he would contact the previous owner. That was Oct 31st. 2 weeks went by with no word. Now salesman will not return text/calls. So, I contacted Chapman. I was told the same song and dance by the "manager". I has been 2 months! I know its not a huge deal, a key fob is not that expensive...its the principle. They don't follow through on their word. Get it in WRITING

Took over 4 hours to purchase a truck, when I did not even haggle the price. The truck was brand new, and as we were leaving the dealership, we discovered the key fob's did not work. I was told by the salesman "don't worry, when you get it back to Ohio, have the dealer there work on it for you under warranty." They did not want to deal with me anymore, and quite honestly, after being there for more than 4 hours, I did not want to be there any longer either. I took the truck home to Ohio, and took it to the local dodge dealer, where I assumed it would be repaired under warranty. The truck had 4,000 miles on it at this time. I was told by my Dodge dealer in Ohio that the reason the key fobs did not work was because the anti-theft device bypass installed by Chapman Dodge was done incorrectly, and they proceeded to charge me $280.00 to diagnose this and repair it. This was after they had the truck for 2 days. This was truly not a good purchasing experience at all. Mishandled at every step of the way, from start to finish. Even after the sale, I got a call from someone at Chapman Dodge asking me when I would be in to test drive the truck. When I told the man on the phone that not only had I already been in to look at it, but had actually even already purchased it, he sounded truly confused. Every business has their bad days, but I would not recommend this dealership to anyone. My salesman seemed to know very little about the product he was selling. As I sit here typing this, more and more things keep coming to mind that I was not satisfied with, but I don't have the energy to list them all (nor the hours it would take).