Lexus of Wesley Chapel

Absolute worst car shopping experience I have ever experienced. Least accomodating business in Tampa Bay. Unwilling to provide an offsite test drive of a preowned vehicle. Unwilling to take a deposit on a preowned vehicle until the contract was finalized with the bank so as not to lose the vehicle. Salesman had no sense of urgency and unwilling to take my requests to the manager. Most businesses are willing to bend over backwards, especially in these trying times but they are so adamantly stuck on their policies and rules that all I heard for 4 days was, "no, sorry, that's the policy" If I could give them no stars, I would...

I dealt with Johnny Milloway,was an awesome experience and a pleasure to deal with him. He was professional, caring, knowledgable, was concerned with my needs and what I was looking for. I would highly recommend this dealership, Johnny made my buying experience the best I ever had!

It has been 2 yrs and I'm back again, because of Tim Smith. He has continued to ensure my experience is once again excellent.

This is the first time I have ever had a car-buying experience that was extremely pleasant and positive from start to finish. My first contact with the dealership was online to obtain information on a used car they offered for sale, which I found via the CarGurus website. I made my inquiry late in the evening and salesman Johnny Millaway texted and emailed me the next morning with details on the vehicle, including photos, model brochure, spec details, and CarFax report. I contacted Johnny to arrange to come see the vehicle, but was unable to come to see it until two days later. Fortunately, the car was still available. My husband and I met Johnny at the dealership, where he showed us the car and pointed out some basics. My husband and I then took it out for a test drive and I came back with a big smile and told Johnny I definitely wished to purchase the car. Johnny went above and beyond to make everything work out and after meeting further with him to finalize the sale, I then met with the closing manager to complete the paperwork, much of which was done electronically. At no point did I feel pressured to add on all sorts off things, which has been my experience at every previous dealership when purchasing a car. FYI, due to the Covid-19 situation, the dealership had all types of safety precautions in place, including hand sanitizer all around and wiping down the cars each time someone was in one. Just before leaving to head home, Johnny helped me pair my iPhone with my new car and then I was on my way home -- a very pleased customer. I highly recommend this dealership.

While I did not end up buying from this dealership, as I let a car get by me. Tim Smith went out of his way to keep looking for me and keeping me updated on price drops. I would recommend him and this dealership to anyone in the area looking to purchase a vehicle.

Let us just start by saying that our experience at Lexus of Wesley Chapel and with Gary has been unlike any other. From a dealership standpoint, the facility is breathtaking, the quality and standards that the vehicles on the lot are held to is second to none, and from the moment we walked through the door, we were greeted with respect and attentiveness. From a Salesman standpoint, we truly feel as though we have an advisor, advocate, and most importantly, a friend in Gary Anable. He has set such a high standard for us, we just cannot imagine purchasing a vehicle from anyone else. We will say that our visit to Wesley Chapel was one that was pleasantly unexpected as we do not live in the area, but one that we could not be more grateful for. My fiance and I decided that we wanted to purchase a Lexus GX and have been on a thorough search for the perfect one for some time. We live in Tampa and were making a trip up to Charleston when we saw the beautiful, new Wesley Chapel dealership off the interstate. We called them to see if they had what we were looking for, and by some lucky chance, we were connected to Gary. He took the time to understand what we were looking for, explained to us the standards at which Wesley Chapel holds their vehicles to (New & Certified Pre-Owned), and gave us confidence in making a purchase with them. On our trip home from Charleston, we stopped at the dealership and were able to meet Gary in person. Through our time with him, he genuinely made us feel like he was on our team. Gary didn't just sell us on the car, he sold us on the dealership, the service we would receive post purchase, and the people that would make us feel like family. Through our search, we have worked with many Lexus dealerships throughout the state of Florida and South Carolina. We can say that none of them have given us an overall experience or confidence level even close to what Gary gave us. Lexus's slogan is, "Experience Amazing." That is exactly what you can expect at Lexus of Wesley Chapel.

Purchased car during pandemic and managed process over phone and Jonathan delivered car. Traded in a Benz will continue to buy Lexus. Sorry I ever left Lexus

Very helpful and professional. Always impressed by the efficiency of their work. Bringing in two kids is always a worry, but they get the job done!

I always have a great experience at Lexus Wesley Chapel when I get my car serviced. They always go above and beyond when I go there.

Always an outstanding service when I come in. Forrest Browne does an excellent job of taking care of his customers. He went above & beyond! Thanks, Forrest.