Driven Auto of Oak Forest

My husband and I were looking to purchase a VW Passat SEL Premium to replace a TDI we had sold back to VW. I had inquired about a 2016 VW Passat SEL that was advertised as a "SEL Premium" with the fender stereo system and remote start. I was contacted by Jim Ihmoud to come to the store to look at the vehicle and he assured me it was the model we were looking for with remote start. We have a copy of the ad that Driven Auto had online including remote start was an option on the vehicle. We drove 100 miles each way to test drive the car and we were very happy with the car's condition and mileage. We chatted with Jim during the test drive about the options we were looking for and again remote start was mentioned about it having it and being something we were needing in a car. Jim (the salesman) kept the key in his pocket while we test drove since it was a push button start vehicle. We weren't given the keys or a visual of the key fob until after we paid for the vehicle and all paperwork was signed and complete. When we got home after purchasing the vehicle we noticed the key fobs didn't have the option of starting the car and was missing the remote start option. I immediately called Jim to ask him if they gave us the wrong keys. He said it wouldn't start with the wrong keys but he would call the local VW dealership and get back with me. We never received a call back from him and we are highly disappointed in this vehicle at this point. I feel they should refund the amount it will cost for us to install remote start.