Reviews
Anthony Kha and Vinny Vannavong are AMAZING!
I've visited the Easterns Automotive dealership in hopes of trading in my current vehicle for a more suitable family car. Right away, Anthony Kha greeted us and was very hospitable from the start. He made sure we were comfortable and consistently was attentive to even our unexpressed wishes. As we sat down, he provided my daughter with crayons and a coloring book which kept her distracted through what I thought would be a long period of time. As expected, we ran into unexpected obstacles throughout the process, which is where Vinny Vannavong came in. He provided my family with genuine care and comfort, providing us with options with the goal of having us leave with smiles on our faces. The process ended up being half as long as I anticipated it to be, with the help of Anthony's and Vinny's competency and dedication. They truly are a prime example of individuals who love what they do, and shows with the quality of their work ethic. Obtaining a new vehicle is a milestone, and I'm happy to say that Anthony and Vinny will always be a part of our special family memory!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to hear our very own Anthony and Vinny made your visit wonderful! Looking forward to seeing you again soon!
Very Knowledgeable
The overall experience was great. Stephen worked with me from start to finish. Great team work with all teams involved. Stephen great work thanks thx
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Happy to hear this! We would not be here without amazing customers like you that continue to support us. Thank you!
He is good
Mr. Smith is very nice. Not like other aggressive salesmen, Steve was always humble and honest when I asked questions. And he never pushed me to do anything, which made me feel comfortable.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome! Thanks alot, Stephen. We really appreciate you telling us how your experience was with us.
Excellent
I heard about Easterns from a friend that bought a vehicle with them last year. I live past Richmond and figured i see what they can do for me. I secured financing with Easterns, drove 2 hours and got a great vehicle. Phillip and the Sales team did great by me. I will be passing on the recommendation to other people.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Please do recommend us! We absolutely love working with new customers. Thanks for your loyalty to Easterns!
Good experience
I did a search online for what I was looking for and visited a couple dealers but found that Easterns had the best to offer at the right price. Thanks to both Lonnie & Steve one weekend of shopping was all it took to drive away in my new truck. I recommend Easterns to anyone who doesn’t like to be mislead and knows what they want.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
New truck alert! Congratulations on your Chevy Tahoe! We sure do hope that you enjoy it.
Car sales
My experience with Steve was great. It was very positive and he was very helpful. Steve went above and beyond to assist me and make sure that I was satisfied with the automobile purchase. He worked with me to accommodate my request. I will purchase from him again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great news! Thanks for visiting and sharing this wonderful review about Steve. We wish you nothing but the best!
Great friendly customer service
Was a real pleasure working with Steven Smith. What a detailed friendly guy that made my experience joyful. Vinny was great working a deal and they took they’re time with me until I was totally happy. Great experience and I would highly recommend eastern if anyone want a awesome car buying experience. S. Hargrove
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Easterns is the place to be! Please encourage your family and friends to stop by and visit us.
Helpful and not pushy
I would Recommend Lonnie Rush specifically. He was there to help and assist in my search. In addition, he did not try to push or over sell any products.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The recommendation is greatly appreciated. Lonnie and the rest of our staff make it a priority to go above and beyond for all of our customers.
Great work guys
I worked with Anthony Kha to buy a used car and he got me into an X4. What I wanted. And thanks for the help also Vinny Vannavong and Kevin Cubas.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The BMW X4 is a great choice! We will gladly let Vinny know just how much you enjoyed your visit.
Excellent service & going the extra mile!
Lonnie over at Easterns Alexandria took care of me today! Came in to look at a 2015 Passat with my sons and mother, but after talking to the bank I wasnt originally approved for that vehicle. They brought a Altima to test drive, but after explaining to him that I REALLY wanted the Passat he went back to Mike Habte the manager and pulled some strings to put me in the exact vehicle I wanted! I havent had a better experience with any other sales person or manager in all my years of purchasing cars! They were friendly, respectful and down to earth. Never felt pressured or haggled once with being here. Lonnie even offered me a person to go through insurance and got me a rate I would have never been able to get on my own! Leaving here with a smile on my face and a reliable vehicle for me and my sons.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Making our customers happy is our number one priority! As a customer, thank you for sharing that Lonnie was able to do just that. Congratulations to you and your family on your VW Passat. We know that you all will enjoy it!