Reviews
2016 Honda Civic
My experience was amazing. Service was great and they put me in the car I wanted. The civic was hard to find and there was no pressure to buy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feed back. We are glad to have been of service.
Completely PHENOMENAL experience!
Was in the market for a used vehicle for my teen drivers and worked with Sean Brandt. It's pretty hard to find a used vehicle when your criteria is pretty much - runs well, decent fuel economy, four tires, four doors, and fairly inexpensive. I think we drove 6 or 7 used vehicles just to get an idea of the different models, features/trims, etc. Sean was totally patient as we came back a few times, drove more cars, and repeated. No pressure whatsoever. Completely down to earth with great advice & recommendations. I actually felt bad when I looked at other lots because of the way Sean treated us - it was almost like cheating because he was so straightforward and honest. Ended up with a 2005 Toyota Camry that's in excellent condition and was priced right. Thanks for a great experience! I still have two more potential drivers in the wings - when they come of age, I'll be seeing Sean at Frank Ancona Honda for sure!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and for taking the time to let us know about your experience. Sean does a really great job with his customers and we are lucky to have him.
Wonderful Experience
I had a wonderful experience at Frank Ancona Honda and in particular with our salesperson Lynn. He made the entire car buying experience low pressure and low stress. He was knowledgeable about the car and made me feel very at ease. In addition Brad in the finance department also made this a truly great experience. We came in with a lower interest rate and he matched it no questions asked. It was a very smooth and quick process. Thank you all and I LOVE my new-used car!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and sharing your experience. Lynn does a great job. Enjoy your new vehicle!
First Honda, First New Car
I went into this dealership knowing which vehicle I wanted to purchase, the new 2016 HR-V. I was apprehensive about the cliche stress-laden car-buying process, but that was completely absent here. My experience with this dealership was great! Easy, fast, and they were able to get the vehicle I wanted very quickly! The finance process was top-notch, and they even worked to find me a better APR. Everyone I dealt with was stellar! I would definitely recommend, and I will continue to do business here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Jess. We appreciate your business. John does a great job and tries to exceed his client's expectations.
Very Pleased!
Very good experience! I worked with Lynn on purchasing my pre-owned Honda Accord. He was extremely nice and not pushy at all. He answered all my questions and made my buying experience as stress free as possible. I am very pleased with my purchase and would highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your purchase. We are glad to be able to set higher bar!!
Great deal, great experience
Worked with Auggie to decide what we wanted. Then, I shopped pride and found a great deal three hours away, told Auggie and Ancona beat it! So I got the local experience at a competitive price. My wife and I are very pleased with the car and the process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for supporting your local business community. We appreciate your business.
Smooth and painless
My wife's lease end was coming due on her Civic, I called the dealership with the intention to buy out the lease. I was referred to Augustine Lee who was absolutely wonderful to work with. Augustine said he would be more than happy to help do the buyout or lease again. My wife's schedule makes it hard for her to get away so I went and met Augustine out of curiosity to look at new Civics in the event my wife wanted to lease again. With some of the current incentives it made more sense to lease again. I snapped a few pictures of Civics and Accords to show my wife and we both agreed that the Accord would be a perfect fit. We met Augustine the following day to pick out a color shook hands did the simple online credit app and my wife took delivery on the way to work the next morning. I cant say enough kind words about Augustine, the dealership and the finance rep. Short simple and painless no hurry up and wait, no car salesman tricks just good business. If your in the market for a Honda and want a pleasant experience go see Augustine Lee at Frank Ancona Honda. Sincerely Brett Barber
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brett, thank you for your business. Auggie does a great job.
Great Experience
I absolutely love my new Honda HRV-EX. Though it took longer than expected to receive it, it was well worth the wait. Auggie kept me informed on where my car was and gave time frames of when it would be in. Auggie was wonderful to work with. Thanks for a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and your business. Auggie does a great job and we are lucky to have him!
No pressure and actually pleasant
Going through some negative issues in life, needing to get a different vehicle, with crap credit. No pressure working with John AT ALL, which is exactly what I needed. And it took me awhile to decide. There's a huge comfortable waiting area with fruit, donuts, snack bars, coffee and soda, many chais, tables, bathrooms, reading material, and tv. This is extraordinarily handy for those waiting, or with low blood sugar, and for children!! Personnel are polite, music isn't blasting loud over the overhead speakers, and I'm coming away with a highly rated Honda Fit, (my second one).”
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I really appreciate your business and the effort it took to get this review to finally go through!! I hope you love your Fit and those issues turn around soon.
Tough situation made easy
Unexpectedly, I had to decide between fixing an old car with a big repair bill, or buying another car. Sean and Dave were very nice, and did not pressure me either way. I decided to buy a used Honda, and Sean was able to offer a price that worked for me. This is my second experience buying a car at Ancona, and both times, it was a very pleasant experience. I would definitely recommend this dealer. They are helpful and trustworthy, and as a female, I really appreciate being treated like a competent adult.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write a quick review. It is good to know Dave in Service and Sean in Sales were able to collaborate to assist you with this decision. We appreciate your business!