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Mercedes-Benz of Covington

(782 reviews)
Visit Mercedes-Benz of Covington
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–5:00pm 7:00am–4:00pm
Tuesday 9:00am–5:00pm 7:00am–4:00pm
Wednesday 9:00am–5:00pm 7:00am–4:00pm
Thursday 9:00am–5:00pm 7:00am–4:00pm
Friday 9:00am–5:00pm 7:00am–4:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 3 awards
2021 state dealer award
2022 consumer dealer award 2021 consumer dealer award

Reviews

(782 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Covington from DealerRater.

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Wonderful service and very fast. Pleased with all work...

Wonderful service and very fast. Pleased with all work thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

A wonderful experience! All associates were very friendly...

A wonderful experience! All associates were very friendly and accommodating. I appreciate them working within my budget and making sure I was happy with the overall outcome. I will definitely recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a great experience while buying the car at the...

I had a great experience while buying the car at the Mecedes dealership. The people were friendly and very knowledgeable. We would recommend everyone that we know to buy there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very professional staff. The dealership was top notch as...

Very professional staff. The dealership was top notch as for as cleanliness and style. I was very satisfied with the entire experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was by far my worst experience ever getting work...

This was by far my worst experience ever getting work done on my vehicle. Their staff has very poor customer service and I will never do business with them again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We were very satisfied with Mercedes Benz of Covington...

We were very satisfied with Mercedes Benz of Covington and Lynn's ability to get us the car we wanted in a timely manner. We would recommend this dealership to anyone looking for a luxury vehicle on the Northshore.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This was totally a 5 star experience!! The service and...

This was totally a 5 star experience!! The service and knowledge of the product was amazing! Joe and Erica are amazing!! Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I seen a 300 coupe online which is hard to fine in...

I seen a 300 coupe online which is hard to fine in Louisiana. Called and made an appointment to see the coupe. Arrive around 6:30. The staff was so patient and nice. I was confused! I didn’t hav my husband and wasn’t expecting to drive off in the 300 coupe that evening. I didn’t leave the dealership till after 8. I love my 300 coupe. Thanks to Logan and the staff at Mercedes of Covington. Everyone there was so friendly and nice. Very patient and understanding. Ms Erica took the time to explain each and every button in the car to me the next day. Also called 3 days later to make sure there wasn’t any questions I had. Thumbs up for a great job everyone. Mercedes of Covington is the best!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Absolutely the best car buying experience to date! I’ve...

Absolutely the best car buying experience to date! I’ve bought many cars over the years, our salesman Joe and the Covington team are great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Joe was such a professional. He was thorough, kind, and...

Joe was such a professional. He was thorough, kind, and friendly. I will definitely come back to purchas another vehicle. Erica was such an added bonus. She was very knowledgeable about the various option on the Mercedes!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.