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Mercedes-Benz of Covington

(787 reviews)
Visit Mercedes-Benz of Covington
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–7:00pm 8:00am–4:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 3 awards
2021 state dealer award
2022 consumer dealer award 2021 consumer dealer award
New (866) 543-6004 (866) 543-6004
Used (866) 543-5123 (866) 543-5123
Service (888) 776-3249 (888) 776-3249

Reviews

(787 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Covington from DealerRater.

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It was a pleasure doing business at MB of Covington....

It was a pleasure doing business at MB of Covington. Everyone was very professional and courteous. Patrick Breen went out of his way to be helpful to me. Thanks guys, I love the car. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Ryan in service is great to work with.I will say that...

Ryan in service is great to work with. I will say that some of the others in service are not quick to return your phone call.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy to find and work with my needs but I didn’t get the...

Easy to find and work with my needs but I didn’t get the fair, price for my trade in!! Another dealership gave me more for my car and carfax as well...😒

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent price, service, selection. All personnel were...

Excellent price, service, selection. All personnel were on hand to assist when needed and the transaction was very smooth. We are very excited about our vehicle and could not be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We had a great experience. I’m never felt pressured into...

We had a great experience. I’m never felt pressured into purchasing the vehicle. Once we decided to move forward, it was the quickest I have ever purchased the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great personal service they deliver the MB experience you...

Great personal service they deliver the MB experience you would expect. I would recommend this dealership to anyone considering a MB. Third vehicle we have leased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone was wonderful. They answered all our questions...

Everyone was wonderful. They answered all our questions and stayed late to purchase the car. They were honesty and upfront about the car and trade

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Patrick did an excellent job. He knows the car , how it...

Patrick did an excellent job. He knows the car , how it operates and all the accessories.He explained everything we needed to know and took all the time with us we needed. He is pleasant and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is the second Mercedes I have purchased from...

This is the second Mercedes I have purchased from Mercedes of Covington and each time the no nonsense pricing and easy Mercedes financing. The staff were all friendly and polite and willing to stay late at the dealership with me. I look forward to continued business with Mercedes of Covington.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Lynn is inspiring to work with. She takes the time to...

Lynn is inspiring to work with. She takes the time to learn what is important to her buyers. She helped me build the perfect GLE 350. I couldn't he more pleased.. Thank you Mercedes Benz of Convington for an excellent buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.