Reviews
My car was misdiagnosed, I was overcharged for what I had
My car was misdiagnosed, I was overcharged for what I had done. I am completely disenfranchised with this experience and don’t know exactly where to go from here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please do not hesitate to reach out to us via the information below. Best regards. David Maddox, Service Manager dmaddox@jimellis.com
Their communication was fantastic.
Their communication was fantastic. Service was excellent. I plan on bringing my car here again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Disappointing considering I know you guys can do better
Disappointing considering I know you guys can do better and have done better. Four days to replace a starter with no loaner car.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. Please do not hesitate reaching out to us if you have any further questions or concerns. Best regards.
Had a great experience purchasing a new Kia ev6 from Jim
Had a great experience purchasing a new Kia ev6 from Jim Ellis. Christian did great! Didn’t love how long it took to get to a good trade in value on my previous vehicle and finally agree on a price. But would definitely use them again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Christian could help you find the perfect car. Thanks again for your business, and we hope you love your new EV6. Take care and happy driving! - Madison Magnus, Customer Relations Manager
I always receive the best service in a timely manner.
I always receive the best service in a timely manner. Super friendly workers as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
This dealer provided the service needed in a very timely
This dealer provided the service needed in a very timely and efficient manner. The service customer rep. Mark, kept us informed and answered any questions we had. Overall, a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
They take care of you and do the job in one take.
They take care of you and do the job in one take. If a situation arises they will fix it within agreed time. They have exceeded my expectations.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Everyone is super nice and friendly.
Everyone is super nice and friendly. Service was fast and done very well. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Wonderful customer service, very knowledgeable
Wonderful customer service, very knowledgeable employees... We had a great overall experience from test drive to signing the financing paperwork.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Jesus was the only one who tried to help.
Jesus was the only one who tried to help. Other team members and the service manager doesn't care!!
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ryan, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. Please do not hesitate reaching out to our team via the contact information below. David Maddox, Service Manager dmaddox@jimellis.com or 770-575-4780 Best regards, Madison Magnus, Customer Relations Manager