Reviews
Courteous service
Mark was friendly and personable, and walked me through the process during my vehicle's service. Would highly recommend getting your Kia serviced here! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
GODAWGS1996, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Like family
From sales to financing to service they are like family! Best car dealership I’ve ever dealt with! I have been dealing with this dealership for 5+ years and now my son is also buying from them! I have never felt pressured into buying anything and have had nothing but a plus Service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs from so many years. Thank you so much for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Kia of Kennesaw! We hope to be of service to you again in the future. Best wishes, Jim Ellis Kia of Kennesaw
Great service!
Great customer service and communication from service advisor. Car was brought in for airbag light on. This issue was fixed along with suggestions for other issues that needed to be adressed. Would definitely recommend Jim Ellis Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ufla7, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Kia of Kennesaw. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great energy at this dealership
Very understanding of my situation and was able to work with me to get the price I needed in order to put me in my new vehicle. I would definitely come back and get another car from here
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello John, it means so much to us that you chose our dealership! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Kia of Kennesaw. Thank you so much for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Kia of Kennesaw! We hope to be of service to you again in the future. Best wishes, Jim Ellis Kia of Kennesaw
Excellent service
Diana was excellent as usual. Service was prompt, did not take too long and I was kept updated the entire way. I don’t go anywhere else for my car service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to hear that everything was completed quickly and to your satisfaction! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!
Great customer service/ way overpriced
I had the perfect brand specialist Lavar Frederick who communicated well, and made me feel at home. I would come back just to see him. Now as far as the prices go... they are a little outrageous. They wanted to charge $20 to change a tail light and $30 to change an air filter. We ended up taking the car to autozone afterwards where the change it for free if you buy the products. Happy with the oil change and new battery. Thanks Jim Ellis!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Brad, I am glad that you love Lavar as much as we do. I understand your pricing concern. Our entire staff is certified in Kia makes/models and servicing those particular systems. Offering that type of expertise and warranty knowledge can be more expensive than your typical autozone. However, I have brought up your concern to my service and general managers and we will continuously make an effort to stay within market pricing and offer competitive rates. Please feel free to reach out if you have any additional questions or there is anything further we can do. Amber Turner Customer Advocate 770 362 1261
Fixing a broken trunk latch
Fast friendly and great, was in and out of there before I knew it. Bought my car from drive time had my car for like 3 hours and the trunk latch broke. Will be bringing my car back to this one more often
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
KERRIEC19, It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!
Extra Mile
We are always impressed with the professional job Jim Ellis Kia in Kennesaw does for us. We needed a 30000 mi tune-up and everyone was friendly, informative and really seemed to care about giving us the best quality service. We were in and out with our car satisfactorily tuned up and much cleaner than it was when we drove in. They try to think of everything a customer might need or want and attend to it. Courteous, professional, thoughtful and competent....what more could you ask for?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Aarikja, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Kia of Kennesaw. We're happy we could meet your expectations! We're happy you found our staff to be so supportive during your experience here at Jim Ellis Kia of Kennesaw. Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Kia of Kennesaw! We hope to be of service to you again in the future. Best wishes, Jim Ellis Kia of Kennesaw
Love the staff!! Extremely friendly and personable
Absolutely love going as they remember me and what’s going on with my life and always ask to see how I’m doing personally. Very comfortable to be there. Car is always done when they say it will be and it’s always washed and vacuumed when I get back in. I know I will not be forced into unnecessary services and they always do exactly what I want, correctly, the first time around. Diana always makes sure everything is perfect before I leave and will personally walk you out to your waiting car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mclwithbigdogs, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Kia of Kennesaw. Thank you for taking the time to leave a review for us at Jim Ellis Kia of Kennesaw. We're happy we could meet your expectations! We're happy you found our staff to be so supportive during your experience here at Jim Ellis Kia of Kennesaw. Thank you for your kind review; we are happy to pass along your comments to Diana and the team here at Jim Ellis Kia of Kennesaw! We hope to be of service to you again in the future. Best wishes, Jim Ellis Kia of Kennesaw
Quick Service
I was greeted by everyone that I came in contact with, in a friendly and professional manner. This was my first time working with Jason Dale, but he was a pleasure to work with. I have worked with Lavar Frederick several times and it is always a pleasure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Shond_1922, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Kia of Kennesaw. We're happy we could meet your expectations! Thank you for your kind review; we are happy to pass along your comments to Jason Dale, Lavar Frederick and the team here at Jim Ellis Kia of Kennesaw! We hope to be of service to you again in the future. Best wishes, Jim Ellis Kia of Kennesaw