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Jim Ellis Kia of Kennesaw

(6,780 reviews)
Sales hours: 7:30am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00am 7:30am–7:00pm
Sunday Closed Closed
2022 consumer dealer award
View 7 awards
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(6,780 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Kia of Kennesaw from DealerRater.

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Fast and reliable

Diana, was friendly happy and made our vist very pleasant. They fixed my car quickly and i was able to pickup my car within 4 hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting some of our staff who provided you with such a positive experience, Josh! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Service Evaluation

Robert always greets me with a smile when I come in the shop. Assures me that my car's repairs/service are his and my best interest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

Best place to buy a new kia

From start to finish this is hands down the best place to get the car you want. I knew exactly the car and features I wanted included and got exactly that at a better price than any other lot could have offered. They worked around the budget I had and made sure I got exactly what I wanted. If you looking to buy a new car i highly recommend you start your search at jim ellis kia. Also I would highly recommend using souheil baghdadi as your salesman. He was not only knowledgeable and hard working to ensure we got the best experience but he even walked the lot in the rain with us on a very cold day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Kia of Kennesaw! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great first experience

Leanne was great to work with! She helped me to make sure my car was taken care of, from warranty/recall service to everyday maintenance items. She wasn’t pushy. The visit took a little while, but I left feeling confident that they hadn’t overlooked a thing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always good service!

I have been going to the service center for regular maintenance for 4 years now. I have always been treated with respect and the actual work promised has been the work performed with excellence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Replaced catalytic converter

They took great care of me! Ordered the part and got it in and done within a week! Also they were all very friendly and made sure I was accommodated anytime I was there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

Part replaced

Very rarely have to come in for service, and on this occasion, as usual, service staff was friendly, prompt and fast. I was notified when part came in, made an appt. and part was replaced that morning. Robbie made sure part was installed properly, Diana processed the paperwork for me when Robbie was assisting another customer so I wouldn't have to wait, and Lavar made sure my car was washed and ready to go. Couldn't ask for better service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

Very professional n customer matters

From the time i drove in the garage i was greeted with a pleasant smile and we will get you out of here as fast as we can. Nice and clean waiting area with refreshments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear our team delivered fast service! It is our commitment to provide all of our customers with clean and comfortable facilities as well as professional and top notch service. If you're ever in need of more help, please let us know!

Another great experience

It was another great experience at Jim Ellis Kia of Kennesaw in the service department. Everyone was friendly and helpful as always. I will always recommend any and everyone to Jim Ellis Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Kia of Kennesaw. If you have any further questions, please give us a call. We're always happy to help! Take care!

Service

I had a great experience, Jason Dale did a wonderful job of explaining and keeping me updates as to status of my car. The weather was too cold for the car was but they did vacuum my car which was unexpected and very appreciated. I always have a great experience at KIA of Kennesaw :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Kia of Kennesaw! Please reach out to us if there is anything else we can do for you! We hope you have a great day!