Reviews
Service was exceptional from the phone call to see when
Service was exceptional from the phone call to see when they could get us in to communication throughout and after the service. We where passing through with a work truck that needed regular service. Great service all around!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The advisor at the ford store is the sweetest person I
The advisor at the ford store is the sweetest person I have had the pleasure of knowing. I have watched her show such kindness to all us older people. thank you for that Laura ford. there are several places in town but i will always come to Laura and Jen
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I honestly was not very happy.
I honestly was not very happy. I was charged over $200 just for them to tell me the car had a bad battery. I could’ve gone to an auto parts shop, which would give me the same information for free. It wasn't enjoyable to me. I understand the shop has to make income. I just thought it was a lot excessive.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Had a Bedliner sprayed in looks great.
Had a Bedliner sprayed in looks great. Called for an appointment and they got me in very fast
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The sales team was awesome and made sure u had an
The sales team was awesome and made sure u had an opportunity to look at a few different vehicles while I was there.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The people at Laura Ford were exceptionally helpful with
The people at Laura Ford were exceptionally helpful with getting me a new key fob since my old key fob no longer worked. I would get to the top of our driveway and my car was suddenly so it could not recognize the key. I’ll try to locker unlock my car and my car would not be able to pick up the frequency of the fob key. It is thanks to Laura Ford that I finally got a working fob key. If it wasn’t for them, I would be having issues with my fob key and my attempts at trying to unlock my car. Thank you for helping me and for all you do at Laura Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dealership staff was friendly & scheduled my car for
Dealership staff was friendly & scheduled my car for recall service quickly. The tech that serviced my vehicle was polite & professional. I would recommend Laura Ford for service to my friends & family.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am very pleased with the service I received at Laura
I am very pleased with the service I received at Laura Ford… got a reasonably priced, nice used car with minimal hassle.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
You guys always have good service!
You guys always have good service! This time I wanted a radiator flush and to check everything else out. You service tech completed an oil change and tire rotation that I had done a couple weeks earlier at Lou Fuse in Chesterfield. She didn’t charge me for the oil change and had them rotate the tires back to where they were when I arrived.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service with attention to detail and
Great customer service with attention to detail and providing the service requested on work order
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair