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Laura Ford of Sullivan

(274 reviews)
Visit Laura Ford of Sullivan
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
New (866) 957-7898 (866) 957-7898
Used (888) 325-3194 (888) 325-3194
Service (888) 895-7890 (888) 895-7890

Reviews

(274 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Laura Ford of Sullivan from DealerRater.

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Service was exceptional from the phone call to see when

Service was exceptional from the phone call to see when they could get us in to communication throughout and after the service. We where passing through with a work truck that needed regular service. Great service all around!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The advisor at the ford store is the sweetest person I

The advisor at the ford store is the sweetest person I have had the pleasure of knowing. I have watched her show such kindness to all us older people. thank you for that Laura ford. there are several places in town but i will always come to Laura and Jen

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I honestly was not very happy.

I honestly was not very happy. I was charged over $200 just for them to tell me the car had a bad battery. I could’ve gone to an auto parts shop, which would give me the same information for free. It wasn't enjoyable to me. I understand the shop has to make income. I just thought it was a lot excessive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Had a Bedliner sprayed in looks great.

Had a Bedliner sprayed in looks great. Called for an appointment and they got me in very fast

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The sales team was awesome and made sure u had an

The sales team was awesome and made sure u had an opportunity to look at a few different vehicles while I was there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The people at Laura Ford were exceptionally helpful with

The people at Laura Ford were exceptionally helpful with getting me a new key fob since my old key fob no longer worked. I would get to the top of our driveway and my car was suddenly so it could not recognize the key. I’ll try to locker unlock my car and my car would not be able to pick up the frequency of the fob key. It is thanks to Laura Ford that I finally got a working fob key. If it wasn’t for them, I would be having issues with my fob key and my attempts at trying to unlock my car. Thank you for helping me and for all you do at Laura Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Dealership staff was friendly & scheduled my car for

Dealership staff was friendly & scheduled my car for recall service quickly. The tech that serviced my vehicle was polite & professional. I would recommend Laura Ford for service to my friends & family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I am very pleased with the service I received at Laura

I am very pleased with the service I received at Laura Ford… got a reasonably priced, nice used car with minimal hassle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

You guys always have good service!

You guys always have good service! This time I wanted a radiator flush and to check everything else out. You service tech completed an oil change and tire rotation that I had done a couple weeks earlier at Lou Fuse in Chesterfield. She didn’t charge me for the oil change and had them rotate the tires back to where they were when I arrived.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service with attention to detail and

Great customer service with attention to detail and providing the service requested on work order

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.